Ministry Camps General Feedback/Complaints Form

Ministry Camps General Feedback/Complaints Form
Please select that which applies to you:
Complaints Form
Making a Complaint at CYC Waihola

We want to know if something hasn't gone right. You can raise a concern or make a complaint at any time, during or after your camp.

How to make a complaint
Fill in this form, or speak directly to the Camp Director, Operations Manager, or any staff member you trust. You're welcome to bring a parent, caregiver, whānau member, or independent advocate to support you at any stage - just let us know.

What happens next

1. We'll acknowledge your complaint within 2 business days.
2. We'll respond with an outcome within 7 business days.
3. Your complaint is recorded and handled by the Operations Manager and Ministry Coordinator. If they have a personal connection to your complaint, someone independent will manage it instead.
4. You can tell us what would help you feel safe and supported through this process — for example, who you'd prefer to speak with, or having someone with you.
5. You will not be treated differently or disadvantaged in any way for raising a concern.
If you're not happy with the outcome
You can ask for your complaint to be escalated to our Council of Management, or contact:
- Te Kāhui Kāhu: tekāhuikāhu.govt.nz/contact-us/complaints.html
- Mana Mokopuna (Children and Young People's Commission): 0800 224 453 (Mon–Thu, 9am–5pm) or children@manamokopuna.org.nz
Your Name:

First NameLast Name
Name of involved camper (if applicable)

First NameLast Name
Your Email:
example@example.com
Your Phone:
Please enter a valid phone number.Format: (000) 000-0000.
Please explain your concerns regarding a recent ministry camp:
Include all relevant details
General Feedback and Comments
Whether you are a camper, volunteer, parent or caregiver - we gladly welcome your feedback on our Ministry Camps at CYC Waihola. You may submit anonymously, but please know we will not be able to contact you with a response if you wish to do so.

Thank you for being willing to give your feedback and comments!
Name (optional)

First NameLast Name
Email (optional)
example@example.com
Phone Number (optional)
Please enter a valid phone number.Format: (000) 000-0000.
Name of Recent Ministry Camp (if applicable)
Your relationship to CYC Waihola

Other
Please describe your comments / feedback:
Include all relevant information so we can best understand and seek to improve!
Would you like us to get in touch with you to discuss further?
Should be Empty:

Ministry Camps General Feedback/Complaints Form

Complaints Form

General Feedback and Comments