TUNL Rates Integration

TUNL Rates Integration

At TUNL, we strive to make exporting your products to the world an easy, simple, and transparent process.Displaying rates at checkout is an important step in going international. If you would like to get our rates integrated, please complete the form below.
TUNL Team member assisting you with integration
Which eCommerce platform are you on?
BasicGrowAdvancePlus
Thinking of upgrading from Shopify Basic to Grow to use our live rates plugin? Great - this form’s for you. Fill it in and we’ll be in touch with the next steps.

Happy on Basic? All good. You can still add rates manually. Here’s how.

Are you on Shopify basic and want us to assist with integrating our rates for you?

Please note that by selecting below that you want us to integrate our rates for you, you authorise us to charge you R2500 to complete the integration our of basic rates for you
I am interested in upgrading and getting your Live Rates.I would like to stay on the Shopify Basic and complete the integration following the guide.I would like to stay on Shopify Basic and authorize TUNL to complete the integration for me and acknowledge that I am liable to pay the fee of R2500 for this service.
What is your name?*
What is the name of your company? *
What is your email?*
Please provide the URL for your webstore where you sell your products?*
Shopify Collaborators Code*
You can find it on Shopify by going to Settings > Users and permissions > Scroll down to the Collaborators section and look for the 4-digit code.
Installing Octolize

To assist with integrating our rates, we will need admin access to your WordPress account. If you haven't done so already, please purchase and install the Octolize plugin so I can begin adding our rates to your store.

Please find guide to install Octolize on the following link: Woocommerce Rates Integration — https://help.tunl.to/en/article/woocommerce-rates-integration-vc8inm/

Granting Admin Access

To grant us administrator access, please follow these steps:

1) Log in to your admin dashboard.

2) In the left-hand menu, go to Users > Add New.

3) Enter the following details:

- Username: TUNL support
- Email: support@tunl.to
- First Name/Last Name: TUNL
- Password: Click on "Show password" to see the generated password or set a custom password.
- Send User Notification: Make sure this box is checked to send us an email with the login details.
- Role: Select Administrator.

4) Click the Add New User button.

Once the new user is added, I will receive a notification and proceed with the installation.
Enable third-party carrier-calculated shipping

Before you can use live rates at checkout, you will need to enable the Third-Party Carrier-Calculated Shipping Rates feature on Shopify. This feature is only available to customers on the "Shopify" plan, on annual billing, or a higher plan. On the "Grow" plan (formerly called the "Shopify" plan) you will need to contact Shopify support to enable this feature. If you are on the "Shopify Basic" plan, unfortunately this feature is not available and you need to either upgrade your plan or use this guide to manually load TUNL rates.

If you are using other rates integrations like DHL or BobGo (uAfrica) this will likely already be enabled.

Here’s a quick guide on how to request Shopify’s support to enable this feature:

Visit https://help.shopify.com/en
Use the support bot to say: “Hi, please enable third-party carrier calculated rates for my store.”
It will respond with a generic message
Reply with: “I would like to speak to a support advisor.”
You’ll be placed in a queue (usually takes less than 5 minutes).
Once connected with a support advisor, ask them to “enable third-party carrier calculated rates.”
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