Note: If you can't zoom into the form to see the pictures, tap the picture to load it in a new page for better viewing.

 

Manual Recording:

this feature should not be used, user's should not have the ability to use it, and we need to make sure it isn't accidentally on already.

 

1. System --> Preview

The majority of monitors supplied support 1080p but for whatever reason some systems are still set to 1024x768 which gives a sub-optimal quality picture.

Try changing it to 1080p and see if the screen can support it. (Double check any secondary monitors to make sure they are still functioning after the resolution change).

1. System --> Preview --> Advanced

Turn on Sub Stream First for a performance boost.

1. System --> Time

Double check the Timezone, date and time are correct. If you need to alter the settings, you will need to Untick the Enable NTP feature and click Apply first.

Then once you've done that Tick the Enable NTP feature again and Apply it.

There should be no internet access for these machines but as of November 2024, nz.pool.ntp.org is working, and their internal NTP server is not. This may change.

 

If the NVR reverts to 2014 after powerup, the CMOS battery has failed and needs to be replaced - this isn't a straightforward procedure but it's urgent because the system does not record or function when set to 2014!

1. System --> Time --> DST

Confirm that DST has been setup correctly

1. System --> User --> manager

Edit the manager user and make sure Manual Recording is disabled for all cameras

2. Storage --> Recording

The schedule for ALL CAMERAS should be:

Monday - Saturday has MOTION between 00:00 and 07:00
Monday - Saturday has NORMAL between 07:00 and 18:00
Monday - Saturday has MOTION between 18:00 and 24:00
Sunday & Holiday has MOTION between 00:00 and 00:00

Pre-Record & Post-Record should both be 30.

Copy the schedule to other cameras if required.

2. Storage --> Hard Disk

Confirm that Total Storage listed matches the value in the box below.

If the storage on the system is LESS than what we have on record, physically inspect the NVR - is there a faulty HDD not showing up?

Confirm that there are 2 or more HDD's in the system. If in doubt contact our office on 0800 93 63 63

Otherwise if the below value is inaccurate, enter the correct total (in TB)

3. Alarm --> Motion 

Verify there is a motion grid on each camera! 

(There is a firmware bug where cameras drop their grid and sensitivity goes to 0%)

Make sure sensitivity is not at 0% or 98%. Should be between 75 and 90% on average

 If public traffic is causing excessive motion on outdoor cameras, rub it out on the grid!

 

4. Camera --> Encoding

Check that the Bitrate is not ridiculously high.

Common Bitrates:
1920x1080 = 2048
2048x1536 = 3072
2688x1520 = 4096

Make sure Frame Rate is no higher than 12.

Change Stream from Normal to Event and confirm the settings match.

If you see U-Code enabled don't change it -it's site specific.

4. Camera --> OSD

For each camera:
The Time & Date should be in the top left hand corner
The Camera Name should be in the bottom right
Font Size should be Small

If a Camera Name is generic like IP Camera 08, talk to the Store Manager about an appropriate name and adjust it accordingly

4. Camera --> Image --> Exposure --> WDR

For any camera that needs or already has WDR enabled:

 

Make sure the level is not too high that is washes out the picture at night, or too low that the picture is too dark.

If you can't find a sweet spot - turn it off

5. Maintain --> System Info

Check the Product Model Matches the NVR Model below. If it's incorrect, please adjust the dropbown to the correct model.

Check the Operation Time - if it exceeds 200 days, reboot the NVR

5. Maintain --> System Info --> Camera

Check the number of cameras currently active on the system - does it match the value in the box below? If not please correct it.

5. Maintain --> HDD

Make sure "Continue to use the disk when it fails" is ticked for all drives.

5. Maintain --> HDD --> Bad Sector Test

Run a "Key Area" scan for each drive (this only takes a few minutes per drive).

If it comes back with any errors please make a note of it and let us know

Playback - Footage Retention

Go into playback, select a camera and then scroll back to through the calendar and note the oldest date that holds footage - enter this date into the box below.