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  • New Patient Form

    To help us meet all your dental healthcare needs we will need the following information. All information will be strictly confidential.
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  • Work Information

  • Dental Benefits Information / Policy Holder

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  • Emergency Contact

  • Current Medical Condition

    To serve you properly we will need the following information. All information will be strictly confidential.
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  • Medical History

    You will be asked few questions about your Medical History
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  • Dental Condition

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  • I understand the above information is necessary to provide me with dental care in a safe and efficient manner. I have answered all questions to the best of my knowledge. Should further information be needed, you have my permission to ask the respective health care provider who may release such information to you. I will notify the dentist of any change in my health or medication.

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  • FINANCIAL POLICY

  • In our office we directly bill the insurance company if it allows us to do so (some only pay the patient) and we ask that you pay the difference on the day of service. If you have any questions about your billing or balances, we would be happy to answer them for you at any point in time. If there are any changes to your plan or it is terminated, please let us know before your appointment.

    If you have more than one benefit plan, we will then send any remaining cost to the secondary insurance company. After this, you will be responsible for any remaining balances not covered by your benefit plan(s).

    We will happily send any estimate to your insurance company for recommended treatment if requested by you. Please note, the estimate response always goes to you (the patient) and is often valid for 3 months (90 days) within that calendar year.

    Major treatment includes crowns, bridges, implants, root canals, posts and core, dentures, and veneers. These are considered major as they are often 2-or-multi-stage appointments, with associated lab fees. Very often, we find patients need this treatment ASAP. While we do submit estimates for major treatment, we may not hear back from your insurance in time, as these claims can take 4-6 weeks to process. If you need major treatment, 50% of the fees are due the day of the 1st appointment. The remaining balance is due upon delivery. Once treatment is completed, if insurance is involved, we will submit the claim to your insurance and have them make the Cheque payable to you. If you can provide us with written confirmation of the portion your insurance company will pay, we will agree to take assignment of payment, but will still require half of the estimated cost of the treatment at the first appointment. Orthodontic and Myofunctional treatment is also major treatment, but it usually is over many months to years. Our payment plans for orthodontics are over 6, 12 and 18 months depending on the total cost and length of treatment.

    We do offer appointments with our treatment plan coordinator to help you understand your treatment, how to proceed and to discuss financial options if needed. We accept Debit, VISA, MasterCard, and Cash.

  • MISSED APPOINTMENT POLICY

    In order to provide the highest possible care for our patients, the office and patient must work together as a team. The office has the expertise necessary to provide you with the best possible care, but you must show up for the treatment. Your appointment time is reserved exclusively for you and prevents other patients from seeing the dentist or hygienist at that time.

    We communicate to confirm your appointment via text/email/phone calls 1 week before AND 2 days before your scheduled visit. If you are unable to keep your appointment, we ask that you give us TWO WORKING DAYS notice so that another patient can be seen in that time. Cancellations are only accepted over the phone during business hours. Please note that our office does not have voicemail and we are not open on weekends.

    Failure to notify us may result in a cancellation fee being charged to your account. Your cooperation is greatly appreciated.

    Business Hours of Operation:

    Monday/Friday: 8:00AM – 6:00PM

    Tuesday: 8:00AM - 6:00PM

    Wed/Thurs: 7:00AM – 8:00PM

     

    PRIVACY POLICY

    Privacy of your personal health information is an important part of our office, providing you with quality dental care. We understand the importance of protecting your personal health information. We are committed to collecting, using and disclosing your personal health information. We also try to be as open and transparent as possible about the way we handle your personal health information. It is important to us to provide this service to our patients. All staff members who come in contact with your personal health information are aware of the sensitive nature of the information that you have disclosed to us. They are all trained in the appropriate uses and protection of your information. Please visit our full privacy policy statement available on our website: https://willowwestdental.com/privacy-policy

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