Early cancelation due to Covid-19 will result in forfeit 50% of remaining or already booked/planned days away. (We appreciate your understanding and cooperation as we want to stay in business for our valued furbaby clients)!
WE UNDERSTAND THIS MAY BE AN INCONVENIENCE. HOWEVER, YOUR AWAY DATES WERE ALREADY PLANNED FOR BY ALL INVOLVED & WE APPRECIATE YOUR SUPPORT AND UNDERSTANDING.
(with the exception of death in the family).
Paws n Claws, provides loving care for your pet(s) and your home while you are away. Whether you go on vacation, a business trip, need a midday visit to walk, feed, cuddle, or medicate your pet. Paws n Claws Pet Sitting will be there, when you can’t be.
Reservations: It is best to plan a couple of weeks in advance in order to obtain services on the dates you desire. An in-home interview is required, prior to reservations, for all new clients. While we can tentatively pencil in your dates we must meet you and your pets and access your needs before we make a commitment to providing your pets’ care. During this initial meeting we will also review, complete forms, sign agreements and collect your payment for pet care.
Keys: Paws n Claws Pet Sitting will obtain your house key during the initial visit, when service is scheduled and agreements are signed. It is recommended your key remain in your Paws n Claws Pet Sitting, file for convenience in future use of our service and to enable telephone reservations, thus avoiding future key pick up drop off charges ($10.00). All keys are tagged with a unique code and kept in a locked safe when not in use.
Reservation confirmation: Always directly confirm your reservation with Paws n Claws Pet Sitting. This ensures that we won't miss your message and your pets care will continue uninterrupted.
Extended Absence: In the event you have to be away longer than planned it is mandatory that we hear from you! Call or Text (951) 775-4353. We will only accept extensions of service by direct confirmation. Your pets’ well-being depends on our communication!
“Comfort Calls”: You may call or text Paws n Claws Pet Sitting, at (951) 775-4353 between 6:00 a.m. and 10:00 p.m. PST daily to check on your pet during your absence. Since we’re often out of the office, please leave a message and your call will be returned promptly. Please remember to call or text when you have returned home safely! Otherwise, we will need to continue visiting to assure the safety and well-being of your pets. Additional trips will be added to your bill at the regular rate. Please call or text at ANY hour or leave a voice message that you have returned.
Holidays: There will be a $10.00 per visit fee in addition to regular per visit fee charged for services on the following holidays New Year’s Eve, New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day. All deposits for these holidays are NON- REFUNDABLE.
Unsecured pets: Paws n Claws Pet Sitting will not be responsible for free-roaming or outdoor pets in the event of illness, injury, loss or death. It is strongly advised that all pets have some form of permanent ID and that they remain inside the home or confined to a yard or pen for their own safety and welfare in your absence. It is the pet owner’s sole responsibility to “pet-proof” any areas of the home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to contain the pet or restrict access to specific areas. The pet sitter does not assume responsibility and has no liability for any injuries the pet may sustain or property damage the pet may cause while in its own home/property.
Vacation Plan: This type of service, designed for vacations and business trips, has a beginning and an end date. Your options are:
Once daily visits - minimum number of daily visits for cats, birds, fish, hamsters and other small caged pets are visited at approximately the same time each day.
Twice daily visits - twice daily visits minimum number of daily visits for dogs and available for all pets. Visits take place approximately 8 to12 hours apart ~ between 6-11 am & 5-10 pm.
3-4 visits daily - 30 minute visits available by request for pets with special needs.
Overnight stays, and extended stays.
In addition to the daily pet care, this plan includes the ‘extras’: pick up mail and newspapers, water plants or garden, daily clean up (scoop yard /litter box), cage cleaning, lights and TV/radio turned off in the morning and on at night (twice daily visits), fill outside bird feeders, set out trash on collection day, etc.
Daily Plan: This type of visit will occur Mon. – Fri. between 6am and 5 pm and is designed for dog walking and midday meals/potty breaks for youngsters and old timers. This service is very beneficial to pets whose owners are unable to perform midday care tasks due to work schedules. Of course, Paws n Claws Pet Sitting, must have client’s key on file for daily visits.
Duration of visits: All visits will be for approximately 30 minutes to 1 hour, occasionally a bit more or a bit less time, depending on pets’ needs, additional services requested and my schedule.
Rates Clients’ fees for scheduled visits are due during the initial interview, or at the time reservations are made.
Daily Plan: $35.00 per visit. Midday dog walks $25.00 duration 30 minutes.
Overnight 1 pet $125.00 or $150.00 for 2 or more include but not limited to; morning and extras such as mail/newspaper retrieval, dog walking, cat litter scooping, TLC, feeding pets, watering house plants.
25% nonrefundable deposit to book and balance to be paid upon sitters arrival. (any other accommodations must be communicated and agreed upon by sitter/business owner).
Unplanned fees: there will be a $10.00 charge as well as reimbursement if the sitter has to restock depleted supplies – it is the owners’ responsibility to provide more than adequate amounts of food, litter, treats, medications, flea products and other items needed for complete care of their pets. Acceptable methods of payment: Cash or Zelle.
All payments to be Cash or Zelle.
Other Stuff
Visitors: Please notify Paws n Claws Pet Sitting, if others (maids, friends, family members, etc.) will have access to your home during your absence. It is understood that the client will notify anyone with access to the home that Paws n Claws Pet Sitting, services have been engaged. The police will be called on all intruders or suspicious acts without exception.
Paws n Claws Pet Sitting, company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons., that shall enter your residence for any purpose while Paws n Claws Pet Sitting, is caring for your pets.