At Aspire Medical Group, we offer patients/parents/legal guardians the opportunity to communicate by e-mail or text messaging. Using e-mail to discuss patient information, however, is different than phone messaging. Text messaging is not to be used to convey medical information or to discuss medical conditions. E-mail and/or text message communication has a number of possible risks that patients/parents/legal guardians should consider before using e-mail or text messaging. If the patient/parent/legal guardian is worried about any information being seen by other people, or if the question or problem is urgent, then other form(s) of communication such as telephone communication should be used.
Possible risks of using e-mail or text messaging include, but are not limited to, the following:
- E-mail or text messages can be forwarded to other people, stored on a computer, or printed on paper.
- E-mail or text messages can be sent and received by multiple recipients, sometimes accidentally.
- E-mail or text message information can be altered more easily than handwritten or signed documents.
- E-mail or text message information may be stored on computers or devices even after being deleted.
- E-mails or text messages can be intercepted, altered, forwarded, or used without authorization or detection.
- E-mails or text messages can introduce viruses into computer systems.
- E-mails or text messages can be used as evidence in court.
Conditions for the Use of E-Mail and Text Messaging
Aspire Medical Group will use reasonable means to protect the security and confidentiality of e-mail/text message information sent and received. However, due to the risks outlined above, we cannot guarantee the security and confidentiality (privacy) of e-mail/text messaging communication and will not be liable for improper use or disclosure of confidential information, including Protected Health Information (PHI) as defined by HIPAA.
By consenting to the use of e-mail/text messaging, the patient/parent/legal guardian agrees to the following conditions:
Text messages are used by healthcare providers for appointment reminders or to share general information. When a patient/parent/legal guardian sends a text message, there should be no expectation of a response from the healthcare provider.
Healthcare providers and practices cannot engage in unlawful e-mail or text communication, such as practicing medicine across state lines.