Season Pass Cancellation Request

Season Pass Cancellation Request

Thank you for submitting this request; below you will find our complete cancellation policy. Completion of this form does not guarantee approval of your cancellation; each request is reviewed individually on a case-by-case basis and in order of receipt. Please allow 7 days to process your request. Details pertaining to your request are helpful and if you have documentation to support your request such as a physician’s note or change of address verification, you should upload that here. Please do not send us medical records. After submitting this form, if you have any questions please email seasonpass@killington.com or call 802.422.6886. Thank you.
Name*

First NameLast Name
Email*
example@example.com
Phone Number*
Please enter a valid phone number.
Date of Birth*
Additional Passholder Names Included in Cancellation Request
Reason For Cancellation Request. (If request is based on change of circumstances, please include the date, IE: Injury, relocation)
If approved, how would you like to receive your credit*
If you have any documentation that you wish to be included in this request, please upload here. Please do not send medical records.

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Killington/Pico Ski Resort Partners, LLC (KPSRP)

Season Pass Cancellation Policy

Covered Products

Killington Unlimited, Midweek, College, Beast 365, Pico Unlimited, and Pico KA passes are covered under this credit policy. Spring, Mountain Biking, Golf, Adventure Center, or any other pass are not eligible for cancellations under this policy.

Cancellation Eligibility & Limitations

Any season pass holder of KPSRP may request to cancel their season pass if they have a change of circumstance not of their own choosing which prevents them from using their pass for at least 30 consecutive days. Requests for cancellations will be considered on a case-by-case basis and are at the sole discretion of KPSRP but are most typically issued for injuries, illnesses, pregnancy, job loss, or relocation. Supporting documentation (i.e., from a physician, employer, etc.) may be requested prior to approving a cancellation and failure to provide documentation when requested may result in the denial of a request.

Season passes or payments cannot be suspended temporarily. Cancellation of a pass will result in forfeiture of all associated access, discounts, vouchers, and benefits, including reciprocal Ikon Base Passes provided with the Beast 365 Pass.

There will be no cancellations granted for changes in circumstance which occur on or after March 15 and all requests for cancellations must be made before April 15 of the season for which the pass is valid.

Credits will not be provided for the reasons listed below which is not an all-inclusive list:

A change in circumstance that does not prevent the pass holder from skiing/riding for less than 30 days.
Passes purchased under fraudulent conditions.
Injury resulting from skiing or snowboarding on closed trails or by going beyond the ski area boundary.
Lack of snow, weather conditions, or trail/lift closures.
Loss of pass by family member or friend for reasons noted above or for reasons in violation of our Release of Liability, Waiver of Claims, Assumption of Risks, Indemnity and Activity Agreement (Waiver).
Unplanned closure of the resort due to war, public health emergency or weather-related situation.
Revocation of pass privileges by KPSRP management.
Winter Only Season Pass Credit Schedule

For Killington Unlimited, Midweek, College, and Pico Unlimited passes, the following schedule will be used to determine the credit amount provided if the pass cancellation request is approved. This does not apply to Beast365 or Pico KA passes.

Change in Circumstance Occurs Prior to:	Purchase Price Credit Amount
Opening day of ski/ride season	100%
November 30	85%
December 25	75%
January 15	60%
February 15	40%
March 15	20%

All-Seasons Pass Credit Schedule

For Beast 365 and Pico KA passes, the following guidelines will be used if the pass cancellation request is approved.

Monthly payments will be cancelled beginning the month following the date on which the change in circumstance occurs. Once cancelled, monthly payments cannot be reinstated. Credits will not be provided for previous months, regardless of usage or reason.

If the pass was paid in full, a partial credit will be issued and will be calculated by multiplying the monthly payment amount by the number of months remaining on the pass.

How To Request a Cancellation

There will be no cancellations granted for changes in circumstance which occur on or after March 15 and all requests for cancellations must be made before April 15 within the season for which the pass is valid.

Requests may be made by completing our request form: Season Pass Cancellation Request. Sorry, but we are unable to accept requests for cancellation via phone or in-person.

Please allow up to 7 days for review and response to requests.

Receiving Your Credit

All credits will be issued as an electronic cancellation credit voucher, valid for 54 weeks from the date of issuance. This credit can be applied towards the future purchase of season passes, tickets, rentals, or lessons at Killington or Pico. At Killington, it may be used for winter or summer operations; it cannot be used at retail or food and beverage locations or for lodging. Payment vouchers are transferrable amongst family members but cannot be sold.

Alternatively, the recipient of a credit may choose to have the credit issued as a refund. A refund fee of 5% of the total amount to be credited will be deducted from the refund amount. Refunds for passes purchased by credit card will only be refunded to the original credit card used to make the purchase and may take up to ten business days to post from the date the request is approved and processed.

Policy Subject to Change

This policy was last updated on October 8, 2024, and is subject to change without notice. The most recent version of this policy is always available at killington.com or picomountain.com.

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