Tenant Survey

Tenant Satisfaction Survey

Tenant Satisfaction Survey

City Engagement

Tenant Experience

Identifying Resource Needs

Tenant Satisfaction Survey
Required*
Do you currently rent your home within the city of West St Paul MN (55118)*

YesNoSurveyor

Tenant Satisfaction Survey
The City of West St. Paul is working to improve the experience of renters in the community. Our goal is to make sure renters know their rights and feel supported.

Your participation in this survey is entirely voluntary, and you are welcome to share as much or as little information as you feel comfortable. All responses will be kept confidential and will be used solely to help us understand how to best support the community. Your insight is invaluable, and we appreciate your openness. Thank you for contributing!
City Engagement

Which community events have members of your household attended? Which events were members of your household aware of before they took place?

Rows	Attended Event	Heard about Event
Bike Rodeo
Explore West St Paul Days
Wednesday Activities
Night to Unite
C.O.P.S in the Park
Movie in the Park
Halloween at Harmon Park
Santa's Holiday Hero Parade
Secret Holiday Shop

Have you or a member of your household participated in any of the following:

Speaking at City Council meetingAttending a City Council meeting in personWatching a City Council meeting virtuallyJoining a city board or commissionVolunteering with at a city eventVolunteering on landscaping, blue bird assistant, adopt your neighborhood or adopt a bus shelterNone of the aboveOther
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Reasons for not participating:

Transportation concernsSchedule conflictNot interested in participatingChildcare unavailableWas not aware of participation optionsDo not currently have the capacity to participate right nowOther
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Rate your satisfaction with the opportunities available to engage with the city:
Where do you typically hear about or read about upcoming city events?

FacebookQuarterly NewsletterCity WebsiteWord of MouthX (formerly Twitter)InstagramOther
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How can the City of West St. Paul make it easier for you to get information or be involved in the community?:
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Tenant Experience
I am able to have productive and helpful conversations with the property management at my home and feel respected.

How would you rate your property management on each of the following:

Rate your satisfaction of your rental property overall:

I believe I understand the following tenant issues, how to solve them and/or what my rights are:

Rows	Strongly Disagree	Disagree	Agree	Strongly Agree
What to do if given an eviction notice
The eviction process and protections
Unresolved maintenance issues
Safety concerns
Discrimination
Unclear Lease terms
Additional fees

What tenant-focused topics would you like to learn more about?

Tenant Rights and ResponsibilitiesUnderstanding Leases and Rental AgreementsTenant/Landlord Laws in MinnesotaHow to Report Maintenance IssuesDiscrimination and Fair HousingEviction Processes and Tenant ProtectionsSecurity Deposits: Rules on RecoveryTenant and Community Organizing and AdvocacyConflict Resolution with LandlordsMoving in and Moving Out: Best PracticesCommunity ResourcesOther
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I don't worry about losing my housing when I assert my rights, request repairs or seek help from community resources for property issues:
Any comments or concerns related to overall stability and safety at your rental property:
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OPTIONAL: Property name, location, owner or management.
Gathering this information helps us identify properties that are excelling as well as properties that may need assistance. We will not share any identifying information from this survey with any property owners or management.
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Identifying Resource Needs

West St. Paul is currently building a Resource Guide for renters in the community and we would like to have your input. These questions will help us identify helpful content to include in the West St. Paul Renters Guide.
Select any community resources or social services that your household currently utilizes? (Select all that apply)

Food assistance programs (e.g., food banks, SNAP, WIC)Housing assistance (e.g., subsidized housing, homeless shelters, section 8 voucher, MSA Housing, Housing Support/GRH)Health Services (e.g., low cost/free clinics or mental health support, medical assistance, county medical waivers, domestic violence resources)Educational support (e.g., after-school programs, Headstart, Early Intervention)Job training and employment servicesChildcare assistanceTransportation assistanceLegal aid servicesEconomic assistance (e.g., General assistance, County cash benefits, MSA, Emergency assistance)Other
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What types of renters resources would you like to see in the rental guide? (Select all that apply)

Local food banks and meal programsTransportation optionsCommunity social activitiesTenant rights informationOther
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Any other input for the Renters Resource Guide?:
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The following questions are asked to enable comparisons of anonymous responses across individuals and groups in order to understand the different experiences of people with different identities. We believe it is important to ask about these intersecting identities in case individuals from certain groups are having substantively different perceptions and experiences compared to individuals from other groups. We understand that because our program is small and you have the option to share our contact information, responding to these demographic questions could by their nature identify individuals. Only the Healthy Housing Coordinator will have access to the survey data. Data will only be presented in a way that ensures no individuals will be identifiable from the results that are shared.
Are you open to sharing demographic information? You can answer as many or as few of the questions as you are comfortable with:*

YesNo
Yearly income for your household:
How many people live in your household:
Employment

Full-timePart-timeStudentN/APrefer not to answer
Transportation Utlized

Personal vehiclePublic transportationUber/Lyft/Taxi serviceWalkBikePrefer not to answerOther
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Do you identify as a person with a disability or chronic health condition?

YesNoPrefer not to answer
Select all that apply

Blind or visually imparedDeaf or hard of hearingHealthy related disabilityLearning disabilityMental Health ConditionMobility related disabilitySpeech related disabilityPrefer not to answerOther
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Which best describes your race/ethnicity?

American Indian, Alaska Native or First NationsAsianBlack or African-AmericanHispanic or LatinxNative Hawaiian or Pacific IslanderMiddle Eastern or North AfricanWhitePrefer not to sayOther
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Are you open to sharing your contact information so we can follow up with any concerns you may have indicated in the survey?*

YesNo
Name

First NameLast Name
Email
example@example.com
Phone Number
Please enter a valid phone number.
Address

Street Address

Street Address Line 2

CityState

Name of Rental Property
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Please verify that you are human*
Should be Empty:

Ability to contact property management

Timeliness of repairs and maintenance

Conditions of unit

Conditions of Property overall

Understanding and following tenant/landlord law