Luxcare Online Quiz
A score of 70% or higher is required
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representative@luxcare.ca
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Format: (000) 000-0000.
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1. What do you do if a client doesn't answer the door, and they live in a CONDO?
Ring the buzzer multiple times, if they don't answer, go home
Call the clients phone number, if they dont answer, call Luxcare and let them know, then leave.
Ring the buzzer multiple times, if the client doesn't answer buzz the building manager and say you are with Luxcare, and that you need them to go into the suite to make sure the elderly are not in distress. Then, report to the office for further assistance.
Ring the buzzer multiple times, then call the clients family to ask where they are.
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2. What do you do if a client doesn't answer their door and they live at HOME? Select all that apply
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Knock and ring the doorbell, if they dont answer, go check all the windows and doors around the house. If you do not see your client, you call Luxcare
If the client does not answer, call Luxcare right away and the office staff will guide you.
Your client might be out running errands, so wait at the front of their home until they arrive home.
Do not leave the clients home till the Luxcare office gives permission
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3. What do you do if your client doesn't answer their door, and they live in a FACILITY?
Assume they are taking a nap, and try again later.
Knock on the door and try to open it. If it is locked, then call Luxcare.
Knock on the door and try to open it. If it is locked, look everywhere first, then go to the front desk and ask them for a key to open their door.
Try to go into the suite. If they are not there, call the family and ask where they are.
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When a Client Sends You Away
4. What do you do if your client sends you away for your shift?
Dont argue with the client, and wait outside till they let you in.
Be creative to get in the door. Say things like "I came here to visit you- how about I make you a cup of tea and we can chat about your week?
Be firm with your client and tell them it is your shift shift time, and you need to come in.
Call Luxcare right away
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5. If your shift is four hours and after two hours, your client says "there is nothing else for you to do, you can go home". What do you do?
If everything is done and you've completed all your tasks in the care plan, you can go home.
Tell the client you still have time leftover on your shift, and that you will make a cup of tea and spend some time with him/her (client declines after you offer), so now you can leave.
Tell the client you have a few things left to do, and keep yourself busy till the shift is over.
Call the family to get permission to leave early after you have completed all your tasks.
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6. What are some of your responsibilities as a caregiver? Select the 4 correct answers
Always check in with the Luxcare office regarding your schedule.
Always arrive 5 minutes early to every client.
Check with your colleagues/caregivers on how they can help you with your clients
Enter your progress notes before clocking out
Know your care plan before your shift starts
Clock in (at the clients home), and clock out (at the clients house) at the end of your shift.
Always clock in at the exact time your shift starts no matter where you are. Always clock out exactly when your shift ends.
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Medication
7. Lets say you work on a Monday morning, and you notice in the blister pack that the Monday morning pills are missing. What do you do?
Take pills from the next morning slot.
Do not take from another slot, and call Luxcare right away.
Write it in your progress notes that the medication was missing, and call the family.
Ask the client where the pills went, and then just continue your shift.
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8. Lets say you work on a Tuesday morning, and you notice the pills from the previous days (Monday, Sunday) are still in the blister pack. What do you do?
Call the Luxcare office immediately. DO NOT take from the previous slots.
Let the client take the previous pills since they missed them.
Call the Monday caregiver who was on shift, to let them know they forgot to give the medication
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9. What do you do if you are responsible for medication, and the blister pack cannot be found? Select all that apply
Call the pharmacy of the client, and ask if the blister pack got delivered.
Look everywhere first. Kitchen, bathroom, drawers, cupboards, tv stands etc. If you still cannot find it, notify Luxcare right away about missing medication.
Write it in your progress notes and call the family of the client
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10. What do you do if a senior refuses to take their medication?
Ask them two times during your shift, and if they refuse just log it into your progress notes.
Be creative in your approach. Say things like "you have been feeling so good since taking your medication". Step away for 5 minutes and try again. Distract the client, and go back to giving them their medication.
Call Luxcare office at some point during the day to notify us.
Call the family, to help them encourage the client to take their medication.
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Showering Clients
11. What is the proper way to shower a client? Be as detailed as possible from start to finish (please also include all the steps prior to the client in the shower).
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Gifts
12. What gifts CAN we accept from a Luxcare client? Select all that apply.
Cars and Art
Money under $100
Jewelry that is not pearls and diamonds
Furniture that is not antiques
Some gifts can be accepted and some cannot be accepted.
None of the above
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13. What do you do if you wake up and you are feeling sick, and you have shifts in the morning/that day?
Call the office immediately, so we can cover your shifts.
Go to your shifts, then notify the office at 9am when we open to cover your shifts for the following day.
Call your clients family to tell them you are sick
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14. What do you do if a client WITH dementia offers you a gift?
Accept the gift and say thank you
Accept the gift and say thank you. Then go into another room where the client can't see you and put it in the drawer. Then notify Luxcare about where you put the gift.
Call the family and tell them you can't accept the gift
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Fall Risk Clients
15. What do you do if you know your client is a high "fall risk" ? Select all that apply:
Stay by your client at all times.
Ensure they are wearing close toed shoes.
Assist your client with their walker. Don't walk Infront of them, or behind them, but walk beside them.
Clients that are fall risk should stay seated most of the time
Clients that are a high fall risk should always be in a wheelchair for you to assist them.
All of the above are correct.
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911 Situations
16. You arrive at your clients house and you witness them fall and hit their head. What do you do?
Call 911 immediately. If a client falls, we must always call 911 then notify Luxcare once the paramedics arrive. We DO NOT touch or move the client.
Do your full 3 assessments and if the client is ok, just notify the office of the situation.
Call Luxcare immediately, so we can guide you on what to do next.
Call 911, and then get help from a neighbor or someone in the building.
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17. You arrive at your clients house and they had a fall. What do you do ? Select all that apply.
Start your 3 assessments.
Call the clients family immediately and assist your client to sit upright.
Call 911 immediately
Check to see if your client is conscious and breathing
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911 Situations- Assessments
18. How do you do your first assessment?
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19. How do you do your second assessment?
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20. How do you do your third assessment?
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