1. GUEST POLICY- For safety and focus, guests are not allowed during your appointment. This includes partners, children, pets, parents, or siblings. The salon must remain distraction-free as your procedure involves tattooing the face and typically lasts around 4 hours. Please ensure your loved ones are aware of this time commitment.
2. MEDICAL CIRCUMSTANCES- If you require medical assistance or have a service animal (not including emotional support animals), please contact the artist beforehand. Since the salon operates on an open floor plan with other artists and clients, we aim to provide a safe, sterile, and distraction-free environment. To accommodate your needs, we may schedule your appointment on a day when the salon is closed and allow additional time if necessary. Please notify the artist as soon as possible to make appropriate arrangements.
3. DEPOSIT/RETAINER FEE- Deposits or retainer fees are nonrefundable and applied toward your appointment total. If you cancel, reschedule, or fail to show up, the fee will be forfeited. Please review the cancellation, rescheduling, and no-show policies for more details on applicable fees.
4. RESCHEDULING POLICY- Life happens, and sometimes appointments need to be rescheduled. Clients are encouraged to book appointments after major events or busy weekends to minimize rescheduling. Please provide at least one week's notice when rescheduling. If rescheduling within a week of the appointment, fees may apply. Clients are allowed two reschedules. After a third reschedule, the appointment will be considered canceled, and the deposit forfeited. Rebooking will require a new nonrefundable deposit of 50% of the appointment total.
5. CANCELLATION POLICY- Cancellations result in the forfeiture of the nonrefundable deposit/retainer fee. Clients are required to give at least one week's notice for cancellations or rescheduling. Cancellations made within 1 week to 24 hours of the appointment will incur a fee of up to 50% of the appointment total. Same-day cancellations are considered last-minute and will be charged up to 100% of the appointment total.
6. LATE POLICY- If you are running more than 10 minutes late, please contact the artist immediately. Clients arriving more than 15 minutes late without prior notice will be considered a "no-show" and subject to the no-show policy. If you contact the artist within 10 minutes of being late, you may be asked to reschedule depending on the time available.
7. NO-SHOW POLICY- No-shows are unacceptable. A no-show occurs when a client fails to cancel or notify the artist of their absence. No-shows will be charged 100% of the appointment total. Rebooking after a no-show requires a new 50% nonrefundable deposit/retainer fee. Clients failing to confirm their appointment one week prior risk losing their deposit. Jeany Beauty Studios LLC reserves the right to deny service to anyone who no-shows.
8. PAYMENTS- Payment is due immediately upon completing the service. Accepted payment methods include cash, card, or Afterpay. Venmo, Zelle, CashApp, and similar platforms are not accepted. Leaving the salon without paying is considered theft and will be reported to authorities. Unpaid balances will incur a 1% daily interest charge until resolved.
9. REFUND POLICY- All payments are final and nonrefundable. As a service-based business, clients agree to this policy once the service is completed.