Spines: #1 Fastest-Growing Book Publishing Platform in the U.S.

At Spines, we're proud to be changing the book publishing game for American and Canadian authors. Since our founding in 2020, our mission has been to remove barriers and provide quick, convenient services that are tailored to each author's unique needs. And we achieve this by leveraging cutting-edge AI technologies that streamline the publishing process.

As our business continues to grow at lightning speed, we are looking for a talented Client Marketing Success Manager to lead and grow our marketing services offering, from initial concept through go-to-market. This role combines customer success and service management, focusing on building strong relationships with high-ticket clients while overseeing the full lifecycle of service delivery.

Why Join Spines:

• Competitive salary and performance-based bonuses
• A friendly and collaborative international team
• Opportunity for career growth within a fast-growing company
• Be part of a company that helps authors bring their stories to life

What You Will Do:

• Lead the development and launch of new marketing services from ideation to go-to-market (GTM)
• Manage and nurture relationships with high-value clients, ensuring exceptional service and satisfaction
• Collaborate closely with sales, marketing, product, and delivery teams to align service offerings with client needs and company goals
• Own the customer journey post-sale, driving adoption, retention, and growth opportunities
• Develop scalable processes and workflows to support service delivery excellence
• Monitor service performance metrics and client feedback to continuously improve quality and outcomes
• Act as the primary escalation point for client concerns, resolving issues proactively and effectively
• Provide strategic insights and regular reporting to internal stakeholders on client health and service success

Requirements:

• 2-3 years of experience
• Native English speaker with excellent communication and interpersonal skills
• Proven experience managing premium or high-ticket clients in a service or customer success role
• Strong project management and organizational skills with an ability to manage multiple priorities

If you are passionate about digital advertising, skilled in creative design, and love working behind the scenes to drive results, we encourage you to apply for this exciting opportunity!👇