Terms & Conditions & Client Agreement
By booking a mobile massage with Muscle Matters, you confirm that you understand and agree to the following:
1. Payment Policy
Card Payments: All online bookings must be paid in full to confirm your session.
Cash Payments: Accepted on the day of your appointment by prior arrangement. The EFT (Electronic Funds Transfer): EFT payments are accepted by prior arrangement. Proof of payment must be sent and verified at least 24 hours before the session to confirm your booking.session must still be booked and confirmed in advance.
Unpaid bookings: Will not be confirmed and may be released without notice.
2. Travel & Location Surcharge
A travel fee applies based on your location, calculated from Virgin Active Sun Valley, Noordhoek.
This fee will be added to your total session cost and communicated before confirmation.
3. Cancellations & Rescheduling
Minimum 24 hours’ notice is required for cancellations or rescheduling.
Late cancellations (<24 hrs) will incur a 100% cancellation fee.
No-shows will be charged in full and cannot reschedule.
4. Arrival & Setup
Please have your space ready at least 10 minutes before the appointment.
Ensure a clean, safe, and private space is available.
Delays caused by client access or setup may shorten the session with no discount.
5. Medical Conditions
You must inform us of any medical conditions, injuries, or allergies.
We may decline treatment if it is unsafe due to your health status.
6. Professional Standards
A professional, respectful environment is required at all times.
Inappropriate behavior or unsafe environments will end the session immediately with no refund and may lead to legal action.
Clients are fully draped at all times.
You may end the session at any time for any reason.
7. Confidentiality & Punctuality
All client information is confidential. Written consent is required to release any details.
We do not double book appointments.
Please reschedule if more than 15 minutes late.
You will have a consultation with your therapist before your session begins.
Client Agreement
I understand that:
Sports Massage does not diagnose or treat medical or psychological conditions.
It is not a substitute for a medical exam, and I should consult a doctor for diagnosis or treatment of any condition.
The purpose of this treatment is to help manage or prevent myofascial pain and dysfunction.
If I feel any pain or discomfort, I will immediately inform the therapist.
I have disclosed all relevant medical conditions and will update the therapist of any changes in my health.
By signing below, I acknowledge and accept the above terms, policies, and client agreement.