TTeleperformance each interaction matters

Welcome to Teleperformance! On behalf of TPUSA, Inc. ("Teleperformance" or the "Company"), I would like to express our excitement in having you join us in the position of Representative, working from Texarkana AR. This document serves as your formal offer of employment and supersedes any and all previous offers. Please review the terms and conditions below and contact April Jefferson with any questions.

Compensation: You will be paid USD $21.00 per hour during training and USD $21.00/Hr. per hour upon the completion of training as you move into production. Your wages will be payable twice monthly in accordance with the Company's standard payroll practices and policies and will be subject to applicable taxes and withholdings as required or permitted by law (including insurance premiums for benefits, as applicable All work performed between the 1st of the month and the 15th of the month will be paid on the 22nd of the month. All work performed between the 16th of the month and end of the month will be paid on the 7th of the following month.

As discussed, your anticipated start date is October 7, 2024 ("Start Date"

Beginning on your Start Date, you will be eligible to accrue paid time off ("PTO") at the rate specified by the Company's current PTO policies. On the first day of the month following 60 days of employment (not to exceed 90 days), you will have access to a group health insurance plan, the specific details of which can be obtained from the human resources department based on your individual situation. Enrollment for benefits is required prior to that date. In addition, you will be eligible to participate in Teleperformance's 401(k) plan on the first day of the quarter following 90 days of employment.

At-Will Employment: Your employment with Teleperformance will be and at all times shall remain "at-will". This means your employment may be terminated or you may choose to leave your employment at any time with or without cause, and with or without prior notice. This letter shall not be considered a contract of employment for any specific term, and it does not create an express or implied contract of employment. Nothing in this letter changes the at-will nature of your employment, which can only be changed in writing, signed by the Company's CEO.

As a Teleperformance employee, you are required to personally perform your own job duties and you are prohibited from subcontracting with anyone else to perform them. You are expected to perform your job duties in your private residence located at your home address on record with the Company. In the event your home address changes, you must promptly notify your supervisor and update your employment records. As an at-home worker, in order to maintain continuous employment with the Company, you will be required to notify and receive approval from the Corporate Human Resources department prior to relocating to another state.

Signed by LaQuasha Smith | laquashasmith1227@gmail.com | September 16 , 2024 7:56:32 PM UTC I

Signed by LaQuasha Smith | laquashasmith1227@gmail.com | September 16, 2024 7:56:32 PM UTC |

I understand and agree that I will execute Teleperformance employment-related documents with an electronic signature, as the situation may arise.

Ihereby acknowledge that I accept this offer of employment commencing on October 7, 2024.

Signed by LaQuasha Smith | laquashasmith1227@gmail.com |September 16, 2024 7:56:32 PM UTC

Offer Contingent on Required Documents and Verification: As a condition of this offer of employment, you will be required to truthfully and accurately complete, sign, and return the following to Teleperformance prior to the Start Date:

Application for Employment Acceptance of this Offer Letter

Additionally, this offer of employment is contingent on verification of information included in your application of employment, proof of your legal right to work in the U.S., successful results from applicable background and/or credit screening and drug screening tests, if required, and completion and return of new hire documents.

Onboarding Experience: During your onboarding experience, you will have a dedicated CARE team that will support your onboarding needs related to the following components:

Please reach out to out to our CARE team with any questions/concerns. This team can be reached via the following

Email: CARETeam@teleperformanceusa.com

Chat Room: CARE Team Chat Room Phone: 1-800-241-7931

You can expect a phone call from our CARE team, when you see this come across your caller ID, "TPUSA Inc, Salt Lake City, UT", we promise - it's safe, please pick up!

Although subject to change at Teleperformance's discretion based on operational needs and other considerations, your training, nesting, and production schedules will be as follows:

Wed MonTueThu 7-5:30 cst 7-5:30 cst 7-5:30 cst 7-5:30 cst Off Off Off Off

7-3:30 cst 7-3:30 cst 7-3:30 cst 7-3:30 cst 7-3:30 cst Off

7-3:30cst7-3:30 cst7-3:30 cst7-3:30cst7-3:30 cstOff 10:00 -10:00 -10:00 -10:00 - 10:00 - Off 18:3018:30 18:3018:3018:30

Consent to Call Monitoring: I understand and agree that part of my duties will require assisting customers of our clients via telephone and/or chat/email and that these customer assistance interactions will be recorded and/or monitored for quality assurance.