JEF Stakeholder’s Satisfaction Survey

Stakeholders Satisfaction Survey
DEMOGRAPHIC DATA
1. Is your company an active member of the Jamaica Employers’ Federation ?*
2. Indicate which best describes the Sector/Group in which your organization operates ?*
3. How long has your Organization been in operation ?*
4. What is the size of your Staff ?*
5. AGE COHORT?

18 - 2122 - 3536 - 4041 - 5051 - 6566 - 75Over 75
BUSINESS ASSESSMENT
1. Does your organization have a Risk Management Policy in place ? *
2. Does it include Business Recovery and Continuity measures ? *
3. Was an Impact Assessment carried out during or after COVID? *
4. Did your organization have a business continuity plan in place before the pandemic?*
5. Were you prepared for remote work arrangements?*
6. Does your Organization have the necessary skills or expertise to handle the preventive measures and preparations ? *
7. How did your organization communicate with its Stakeholders during the Pandemic?*

Telecommunication systemsSocial MediaInternet/IntranetInterIntra-Departmental MeetingsWhatsApp MessagesOther
8. What measures were taken to ensure employee safety and well-being?*

Frequent check-insTelephone callsCare packagesMaintained Salary paymentsEnforced the wearing of MasksIntroduced Sanitization policiesInstalled Sanitizing stationsRetrofitted work/home stationsObservation of required distancesOther
9. How did you adapt your business model or operations to cope with the pandemic?*

Introduced remote workRetrofitted workspacesStaggered staff attendanceJob/Staff RotationsLayoffsBusiness DiscontinuationOther
10. Were there any significant changes to supply chain management or logistics?*
11. How did the pandemic impact your organization's revenue and cash flow?*

Performance & productivity levelsMaintained salary paymentsReduced Staff levelsRaw Material shortageSector Lockdown & Closure of PortsOther
12. How were the different demographic groups in your organization affected by the pandemic and natural disaster.*

65 - 75 year-olds – stayed home60 - 65 year-olds worked from homeStaff, who could, worked from homeVaccine - RecommendedTesting – MandatoryOther
13. Were you satisfied with the speed, effectiveness, and transparency of the Recovery Efforts? *
14. How did you maintain employee morale and engagement during the pandemic?*

Group - Online/Face to Face sessionsAssistance with work from home expensesMonthly/weekly Care packagesVirtual activitiesMental Health Support for FamiliesOther
15. To what extent does your organization have the requisite policies in place and ensures that it gets the best advice and applies the best practices ?
16. Were there any additional support services or benefits provided to employees?*
If you answered “YES” to question #16, kindly explain:*
17. Does your organization have a procedural manual on the handling of natural disasters to include the “Economic Impact” as well as job security, financial stability, and business continuity.*
18. Has your organization ever, offered “Emotional Well-being” sensitization sessions to include stress, anxiety, or trauma.*
19. How did the pandemic accelerate or slow down your organization's digital transformation?*
20. Were there any new technologies or tools adopted to facilitate remote work or Business operations?*

Relied on toolsEvaluation based on outcomesLog-on mechanismsIntroduced tracking systemOther
21. Which approach does your organization utilize in the communication of your organization's preparedness for recent/future pandemics and/or natural disasters.*

IntranetStaff meetingsNotice BoardsPrinted Manuals and written instructionsWebsiteInternal correspondenceDepartment meetingsOther
22. What were some key takeaways from your organization's pandemic experience?*

ProactivenessIntroduction of (Personal Protective Equipment) PPETraining in Risk ManagementOSHA TrainingInternal correspondenceDepartment meetingsOther
23. Are you satisfied with your organization’s preparation for future crises or disruptions?*
24. What are your suggestions or recommendations on how your organization can be more effective in handling consequences of the pandemic and natural disasters in the future?*

Ensure that a Risk Management Plan is in placeConduct Risk assessment reviewsConduct Risk mitigation ProceduresEnsure Generator back-upEnsure staff awareness of emergency plansNo suggestion at this timeEnsure Procedural Manuals in placeOther
25. What were some industry-specific challenges faced, during the pandemic?*

Lack of communicationNo specific guidelines in placeLack of preparationPoor collaborationNo Template or standards to followOther
26. Were there any challenges in accessing Government support or resources?*
27. Kindly list below any suggestions or recommendations to us, for ways in which JEF can Assist you to Improve your response to future crises?*
Thank you for having participated in this survey.
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Stakeholders Satisfaction Survey

DEMOGRAPHIC DATA

BUSINESS ASSESSMENT