Cancellation & No Show Policy:
To ensure that I can provide the best service to all of my clients, I ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment.
Please note the following:
•All new clients booking color will be required to pay a deposit of 25% of the requested service. Deposit is due no later than one week prior to the appointment date, I will no longer be manually sending reminders for overdue deposits, so please remember to pay them on time, or your appointment may be canceled!
• Cancellations or rescheduling made with less than 48 hours notice, or failure to show up for your appointment without prior notice, will result in forfeiture of your deposit, or a fee if no deposit was paid, and additional deposit will be required to rebook.
•For returning color appointments, and haircut only appointments, you are not required to put down a deposit. However please note, if you cancel wothout proper notice or fail to show up without a deposit on file, a fee of 50% of your booked service will be charged. If you’d like to reschedule, half of that fee can be applied as a deposit toward your next appointment; if you choose not to reschedule, the full 50% will be kept as the cancellation fee.
• In addition, two or more offenses of the above may result in denial/cancellation of any future appointments.
• In the case of extreme weather conditions, as long as there is communication, I will waive this policy. However if there is no communication whatsoever, regardless of weather conditions, the policy will still be enforced as stated.
While I understand that life happens and unforeseen circumstances arise, I reserve the right to enforce this policy when necessary. While I may not always enforce it, repeated cancellations or no-shows may result in stricter enforcement moving forward. Thank you for your understanding and cooperation!