1. During the period in which your dog(s) is entrusted into the care and supervision of Complete K9 Care, we are committed to taking every possible measure to ensure the safety and well-being of your pet. It is imperative to acknowledge, however, that boarding and the care of animals may inherently entail certain associated risks. In consideration of these potential risks, you hereby consent to relinquish any and all claims, demands, or actions against Complete K9 Care, its proprietors, employees, agents, and affiliates, in the unlikely event of injury, illness, or damage sustained by your dog during their stay.
2. Complete K9 Care will not be held responsible for any pre-existing conditions or injuries your dog may have, or for any conditions that may develop during or after their stay. It is the sole responsibility of the Owner/Rescue/Agency to inform Complete K9 Care of any pre-existing conditions and provide any necessary medication or instructions for their care. You acknowledge and certify that your dog is in good health and up-to-date on all required vaccinations.
3.In case of an emergency, you grant Complete K9 Care permission to secure veterinary care for your dog, with the understanding that you will assume responsibility for all associated fees. While we will endeavor to contact you first, your agreement to this provision ensures prompt and necessary action in the event of unforeseen circumstances.
4. Complete K9 Care offers enrichment opportunities as an add-on service which may include: Sensory games, Supervised Play, Walks and Physical Exercise, Mental stimulation activities (may include snuffle mats, lick mats, puzzle toys), Rest and Decompression Periods. While every effort is made to ensure appropriate activity levels and compatibility, the Owner acknowledges that enrichment activities are physically and mentally stimulating, and may result in minor wear-and-tear such as muscle soreness, paw abrasions, or fatigue. Owner that choose the Enrichment Add-On Service consents to their dog’s participation in such activities and understands that Complete K9 Care reserves the right to adjust enrichment based on a dog’s age, temperament, health, or behaviour.
5. Owner grants Complete K9 Care the right to photograph and/or video their dog during their stay for promotional, educational, or social media purposes. These materials will remain the intellectual property of Complete K9 Care. If you do not consent to media use, please notify us in writing prior to your dog’s stay.
6. During boarding and training, some dogs may experience mild and temporary changes such as soft stool or diarrhea, minor weight loss, increased licking, or occasional skin irritation. These responses are generally normal as dogs adjust to a new environment and routine. We may apply safe anti-lick sprays and anti-bacterial topical ointment when appropriate for licking or skin irritations, and may add psyllium husk to your dogs food if we see loose stools or diarrhea. We will always notify you of any concerns or changes we observe. By signing below, you acknowledge these potential but uncommon side effects and understand that they do not indicate illness or improper care.
7. If a dog is not picked up within five (5) days of the scheduled pickup date, and no communication has been made, the dog will be considered abandoned. Complete K9 Care reserves the right to rehome, surrender to a rescue, or place the dog in appropriate care. The Owner will be responsible for all boarding, care, and legal fees incurred during this time.