GESMS After Sales Support

GESMS After Sales Support

Hi Dear, in order to solve your problem faster and more efficiently, we need you to take a few minutes to fill out the following form so that we can accurately obtain the project information and the detailed info of the problem. Thank you for your understanding!
Project site information
Applications*
Products types delivered by Sinexcel*
Date the system went into operation*

MonthDayYear
Date
Project Location*
Continent,Country,City. It's better to reflect latitude and longitude.
System Electrical Diagrams*

Add a picture or hand-drawn sketch.The main focus is to understand where the PCS is located in the system and where the electrical goes.
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Defected quantities*
YESNO
Current local temperature and humidity
BMS provider
Site environmental conditions (optional)
Site environmental conditions Additional info:
Is it windy and sandy? How far is it from the beachside? Is it very dusty? Lots of mosquitoes? Has there been a lot of rainfall recently? Is there a lot of thunder? Have the temperatures been very high or very low lately?
Module information
Cabinet type*
Take a photo
the model shown on the nameplate; or take a picture of the nameplate

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Cabinet serial number*
Take a photo
the SN shown on the nameplate; or take a picture of the nameplate

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Which module inside the cabinet is at fault?*
Take a photo
Sequence of modules in the cabinet

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Module serial number*
Take a photo
Normally on label in the front panel of module

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Module firmware version*
Take a photo
Shown on info page of web page or HMI

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Module hardware version*
Continuous operation hours; DC voltage range; AC voltage;*
To understand the operation of module better
Fault details
Fault condition description*
What does the machine like when it fails? Was it in charging or discharging status at this time ? And how much power was it running? How long did the fault last? Is there an unusual sound of blowing up from the machine? Or smoke or fire? And so on. Describe it in as much detail as possible.
Fault record/data download *

Please download the log files and send to us as an attachment.
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Alarm information from HMI or web page *
Take a photo

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Photos or videos documentation of component damage*

You can send us an additional attachment
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What was done on site after the failure*
What temporary measures are taken on site after the failure, which can be supplemented in the form of attachments.
Your E-mail Address*
example@example.com
If the file size exceeds the limit or uploading via the web is not feasible, please send the file to the following email address.

Send to： esms-aftersales@sinexcel.us
www.sinexcel.us
Should be Empty:

GESMS After Sales Support

Project site information

Module information

Fault details