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  • Guest Inquiry Form

    Please provide us with as much details of your inquiry as possible so that we can address it promptly.

  • Your Information

  • Supporting Documents (Optional)

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  • Important Information Regarding Parking Ticket Inquiries

    Please note before you submit that the designated reserved parking spaces in the lot are managed by a third-party company, Imperial Parking LLC. Incidents such as vehicle damage, theft, or ticket/towing fall outside of the hotel’s control, especially if the vehicle was parked in an unauthorized space.

    We kindly ask you to refer to our parking map for guidance on proper parking procedures and locations. For inquiries regarding incidents, please be aware that, as per our policy, College Inn Hotel cannot provide complimentary stays, discounts, or reimbursements related to vehicle issues.

    Thank you for your understanding and cooperation.

  • Change My Reservation

  • Cancel My Booking

  • Important Information Regarding Refund Inquiries

    Before submitting your inquiry, please be advised that refunds are not guaranteed and all decisions made regarding refunds are final. We kindly ask that you do not contact the front desk about refund inquiries, as they will not have information or updates on these matters. If your reservation was booked through a third-party service and payment was not collected directly by the hotel, please direct any refund requests to that third-party provider.

    Thank you for your understanding and cooperation.


     

  • Important Information Regarding Airbnb Modification and Cancellation

    • Moderate/Cancellation policy: 5-day cancellation notice required, or the guest will be charged for the first night, plus Airbnb will charge 50% of the accommodation fees for any additional nights.
    • Requests to modify or cancel must be made directly with Airbnb Support by email support@airbnb.com or through your Airbnb account.

     

  • Important Information Regarding HotelTonight Modification and Cancellation

    • Most of the rooms on HotelTonight are offered on a non-refundable, non-cancellable, non-transferable, and non-modifiable basis.

  • Important Information Regarding HostelWorld Modification and Cancellation

    • Cancellation policy: 48h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.
    • Requests to modify or cancel must be made directly with HostelWorld by email customerservice@hostelworld.com or through your HostelWorld account.

  • Important Information Regarding Booking.com/Pricelince/Agoda Modification and Cancellation

    • Cancellation policy: 48h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.
    • Requests to modify or cancel must be made directly with Booking.com/Priceline/Agoda by clicking the links.

  • Important Information Regarding Expedia/Hotels.com Modification or Cancellation

    • Cancellation policy: 48h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.
    • Requests to modify or cancel must be made directly with Expedia/Hotels.com by clicking the links.

  • Important Information Regarding General Modification or Cancellation

    • Cancellation policy: 48h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.
    • Requests to modify or cancel must be made directly with your third-party agent and/or company.
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