If you have any questions about HETRA’s fees or billing procedures please contact Erin Bevington at (402) 359-8830, ext 105 or Erin@HETRA.org
To help HETRA save on postage, all invoices are sent via email.
If would prefer to receive your billing via regular mail, please let us know.
Fee Structure
HETRA does not bill health insurance or Medicaid
Public Riding Program: Fee is $45 per ride/drive and will be billed in 12-week courses ($540). prior to the beginning of the course.
Registration Fees: All new Participants will be billed an $50.00 registration fee, which helps HETRA cover insurance and other office fees. Going forward there will be an annual $40 registration fee at the beginning of each year.
Any Participant with an outstanding balance from the previous course will not be allowed to participate until the balance on the account has been paid, payment arrangements have been made or the scholarship application completed. All Participant fees that are past due by 30+ days or are not paid according to the previous payment arrangements, will be assessed a minimum of $20.00 charge per month.
Cancellations
You will be notified by phone, email and/or text message for weather cancellations.
If HETRA cancels a session (due to weather or staff illness, etc.): The fees for each HETRA cancellation will be credited toward the next 12-week course invoice.
If a participant cancels a session: This session will not be available for a refund.
Participant tardiness: Any time a Participant is late, their session time will be decreased accordingly in order for the schedule to remain intact. If a Participant is 15 or more minutes late for a session they will NOT be allowed to ride for that session.
Dropping out of a Course: If your Participant drops out of a 12-week course without finishing all 12 weeks there will be a $50 fee assessed unless it was medically necessary.