Availability: WVHS provides care for animals 7 days a week throughout the year. Availability and a willingness to work a flexible schedule, including weekends and holidays, are required.
Wages: Starting at $14.00/hour
Purpose of Position: The Customer Service Specialist is the first human face of the shelter for most people visiting West Valley Humane Society. The Customer Service Specialist is responsible for interacting with all customers, donors and volunteers in a friendly and positive manner, and to handle the administrative portion of animal return to owner, vaccine clinic and adoptions.
Essential Responsibilities:
- Enter and maintain accurate data for all animal adoptions, reclaims and transfers.
- Answer telephone and in-person questions, responding with knowledge of WVHS and WVHS animals and events.
- Assist the Front Desk Manager with correspondence and other administrative tasks and projects.
- Handle all credit card and cash transactions.
- Check voicemail and promptly return calls at a minimum of 3 times daily.
- Greet people as they come into the shelter and as they leave.
- Clean the front desk and lobby as needed throughout the day.
- Work together with WVHS volunteers in a friendly and collaborative spirit.
- Accurately release animals with medications and post-op aftercare instructions.
- Other duties as assigned.
Specific Job Skills:
- Have solid computer skills, including experience with Excel and Word.
- Be able to multi task in a fast-paced and stressful environment.
- Be able to learn assigned tasks readily.
- Be able to deal tactfully, respectfully, compassionately and effectively with the public.
- Be able to acquire a working knowledge of state, county and city laws and ordinances relating to the care, treatment and regulation of animals.
- Be able to handle and interact with dogs, cats and other animals in the shelter and have a working knowledge of individual animals as well as of the various breeds of animals and their care.
- Maturity, good judgment and a professional personal appearance.
- Be able to learn and follow WVHS philosophies, including those related to adoptions and surrenders.
- Ability to read, write and understand the English language.
- Ability to read, write and understand Spanish preferred.
- Good interpersonal, communication, customer service and time management skills are essential.
- The ability to treat animals and people with respect, contribute to effective teamwork, and foster public relations beneficial to the shelter and its programs.
- Experience working with rescue groups, a humane society, foster care involvement or other animal welfare agencies is a plus.
- Experience working in a customer service industry is a plus.
- Experience working as a cashier is a plus.
Availability: WVHS houses and care for animals 365 days a year, including weekends and holidays. Availability and a willingness to work a flexible schedule are required.
Exempt/Non-exempt: This is a non-exempt full time or part-time position.
**Must be at least 18 years of age.**
Immediate Supervisor: Front Desk Manager or Shift Lead
Supervisory Responsibilities: This position is not supervisory in nature.
Job Scope: Perform duties independently with minimal supervision, operating from specific and definite instructions and directions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations, and/or damage to property or harm to the animals, all of which can have negative implications to the organization.
Job Types: Full-time, Part-time
- Salary: N/A
- Job Types: Part-time, Full-time
- Pay: From $14.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
Caldwell, ID 83607: Reliably commute or planning to relocate before starting work (Required)
Education & Physical Requirements:
- High school graduation.
- Knowledge of veterinary/medical terminology (preferred).
- Two years of experience performing front desk tasks and working with the public in an office environment is essential.
- Allergic conditions which would be aggravated when handling or working with animals may be a disqualification.
Beneficial Experience:
Animal care, Customer Service, Data Entry, Cashier, Custodial