Be part of our Shangri-La Surabaya family!

Headquartered in Hong Kong SAR, the Shangri-La Group has transformed from a single hotel business into a diverse global portfolio, managing over 100 hotels across four brands: Shangri-La Hotels and Resorts, Kerry Hotels, JEN, and Traders. As part of the Kuok Group, a leader in properties and hospitality, we have expanded into key gateway cities worldwide.

Shangri-La Hotels are five-star luxury establishments located in premier addresses across Asia Pacific, North America, the Middle East, and Europe. Our story reflects Asia’s economic growth, partnering with local authorities to benefit the communities we serve.

Shangri-La Surabaya offers a tranquil oasis in the city, showcasing Javanese style and warm Indonesian hospitality. With 380 elegant guest rooms and exquisite dining venues, it’s the perfect home away from home for both business and leisure travellers.

We provide global exposure and exciting career opportunities in various fields, including hospitality, F&B, real estate, marketing, and project management. We value our team members and support their growth within the company.

Join our Shangri-La family and bring your creativity to meet our customers’ needs.

We are looking for Executive Chinese Chef

As a Executive Chinese Chef we rely on you to:

• Lead the Chinese & Banquet Culinary operation team
• Ensure delivery of the highest standard of food quality and manage food cost in consistant manner
• Be responsible for the menu planning and development, theme events and regular reviews of existing menu cycle
• Train / coach and provide leadership to Shang Palace & Banquet Culinary team 
• Maximise profitability of the outlet
• Control both in food cost and quality
• Preserved high standard of Food Safety Compliance as per company standard
• Lead the team to new height, strive for michelin star recognition 

We are looking for someone who:

• Has a passion for Culinary
• Has experience working in similar Luxury Chain Hotel
• Proficient in English and Mandarin both in written and spoken
• Committed to serving food of the highest quality
• Innovative and setting new benchmark
• Enjoys interacting with people
• Enjoys being creative with an eye for detail
• Enjoys planning, organising and problem solving
• Displays curiosity and takes time to learn and understand new culinary trends
• Must be a friendly, helpful and trustworthy leader
• Enjoys being challenged

If you are the right person, what are you waiting for? go to the following link!

http://www.shangri-la.com/corporate/careers

We are looking for Communication Manager

As a Communication Manager we rely on you to:

• Develop strong relationship with media contacts and other relevant parties
• Develop interactive communication through various marketing channel & materials to strengthen Hotel brand presence
• Ensure All Communication Channel are in line with the Corporate ID, display clarity, precision and engaging
• Support the Director of S&M and other Dept in the Communication Channel
• Have strong Media Crisis Management in accordance with the company guidelines
• Ensure a smooth and efficient daily operation in the team

We are looking for someone who:

• Has experience in similar capacity in International Chain Hotel
• Fluent English and local language both in written and spoken
• Has a passion both in Communications and Public Relations
• Thinks outside of the box whilst leading change within the hotel
• Loves to be creative with an eye for detail
• Has a strong business communications skills
• Proficient with communications technologies

If you are the right person, what are you waiting for? go to the following link!

http://www.shangri-la.com/corporate/careers

We are looking for Digital Marketing Manager

As a Digital Marketing Manager we rely on you to:

• Support the Regional Director of Digital Marketing
• Plan, develop and execute digital marketing campaigns
• Maintains all digital marketing channels
• Drive online traffic through digital marketing campaigns
• Manage online content for the hotel and ensure all content is compliant with brand guidelines
• Establish goals, measure performance of digital campaigns and assess against goals
• Analyse return on investment of digital campaigns and utilise data to enhance digital marketing strategy
• Maintain the public image of the Shangri-La brand

We are looking for someone who:

• Has a passion for Sales and Marketing
• Enjoys being creative
• Always thinks outside the box
• Enjoys interacting with people
• Communicates and writes with fluency in English (as well as the local language)
• Solid knowledge of digital marketing and the platforms associated with it
• Preferably has relevant experience from an International 5* Hotel Group
• Is strategic and analytical to deliver objectives in SEM (Search Engine Marketing)
• Well-versed in SEO (Search Optimization Engine)
• Adept in using analytical tools such as Google Adwords, Adobe Analytics, Social Bakers, etc.
• Always kept up-to-date with latest industry trends and market practices

If you are the right person, what are you waiting for? go to the following link!

http://www.shangri-la.com/corporate/careers

We are looking for Hygiene & Sanitation Manager

As a Hygiene & Sanitation Manager we rely on you to:

• Ensure all Hygiene & Sanitation Policy & Procedure are adhered to & improvement are in place
• Lead all team member in accordance to the P&P compliance
• Facilitating learning process to all new colleagues,trainee and daily workerd as well as giving refresher to all parties.
• Leading & conducting Internal audit to ensure consistency of performance & arrange monthly management meeting to update the Hotel progress status.

   

We are looking for someone who:

• Has Minimum 2 years' Experience in similar capacity in International Chain Hotel
• Graduate in Food Technology Major or microbiology, or Public Health (food safety and nutrition)
• Certified in HACCP, or ISO 22000
• Has strong Leadership skill in a positive manner and approach
• Has strong interpersonal, anailical, critical and Problem-Solving Skill
• Fluent in English and Bahasa both in Written and spoken

If you are the right person, what are you waiting for? go to the following link!

http://www.shangri-la.com/corporate/careers

We are looking for Duty Manager

As a Duty Manager we rely on you to:

• Ensure all Guest detail and preferences are met
• Ensure smooth operation on a daily basis
• Ensure creating best loved experience for Guest throughout their stay
• Supervise & direct the team, assisting in guest problem solving
• Coordinating with housekeeping & other departments to ensure high quality of service & accuracy is delivered
• Ensure all work process and performances in compliance with Company policies and Shangri-La Service Standards
• Ensure all Emergency response are attended and address accordingly

We are looking for someone who:

• Has strong Leadership skill in a positive manner and approach
• Has strong interpersonal and Problem-Solving Skill
• Fully understands room operations and Opera Management System
• Fluent in English and Bahasa both in Written and spoken
• Has experience in similar capacity at International Chain Hotel
• Preferably comes from a hotel management-related education background
• Agile, strong analytical and critical thinking

If you are the right person, what are you waiting for? go to the following link!

http://www.shangri-la.com/corporate/careers

We are looking for Pastry Chef

As a Pastry Chef we rely on you to:

• Develop & crafting new pastry product which is unique, creative and luxury
• Ensure the food quality is always of high standards in compliance to the Shangri-La Food Safety standards
• Leads the team to create a product that can enhance Guest Dining Experience
• Ensure all daily operation is well prepared and smooth operation in consistent standard
• Assist in maximising profitability & strong in controlling cost

We are looking for someone who:

• Is Creative and passionate to craft beautiful and luxury product
• Fluent in English and Bahasa both in written and spoken
• Strong Leadership to the team in positive manner / approach
• Has good interpersonal skills and a role model
• Has experience in similar capacity at International Chain Hotel
• Enjoys planning, organizing and problem solving
• Displays curiosity and takes time to learn and understand new culinary trends

If you are the right person, what are you waiting for? go to the following link!

http://www.shangri-la.com/corporate/careers

We are looking for All Day Dining (ADD) Sous Chef

As an ADD Sous Chef we rely on you to:

• Develop the menu to ensure the dining experience is always fun with wide selection of menu and rotation
• Ensure a high quality of food & beverage is provided at all times in compliance to the Shangri-La Food Safety Standard
• Leads the team to enhance personalized Guest dining experience
• Ensure daily operation of the kitchen running smoothly
• Maximise profitability for the outlet and strong in controlling cost
• Support Executive Chef on daily operation

We are looking for someone who:

• Passion for Food & Beverage, enjoy being creative with attention to details
• Enjoys interacting with people
• Strong Leadership to the team in positive manner / approach
• Has experience in similar capacity at International Chain Hotel
• Fluent in English and Bahasa both in written & spoken
• Committed to serving food of the highest quality
• Enjoys planning, organising and problem solving
• Displays curiosity and takes time to learn and understand new culinary trends

If you are the right person, what are you waiting for? go to the following link!

http://www.shangri-la.com/corporate/careers

We are looking for Dimsum Chef

As an Dimsum Chef we rely on you to:

• Ensures that food quality and standards are maintained at all times when preparing for restaurant and banquet functions
• To maintain high standard of all food preparation and hygiene in Chinese Kitchen & Banquet
• Develop new product & trends
• Ensuring Guest delight & able to mingling with guest
• To ensure consistency in the food quality, taste and presentation
• Consistently prepare culinary items according to established recipes and demonstrate thorough knowledge of food preparation, presentation and service techniques
• Maintain cleanliness of all kitchen and prep areas, strict adherence to Food Safe, HACCP programs and professional grooming/personal hygiene standards
• Ensure compliance to all hotel policies, standards and core practices

We are looking for someone who:

• Has at least 3 years experience in similar capacity or an International chain
• HotelPhysically fit, neat and well-groomed
• Able to communicate in English and Bahas
• Creativity with new products & update in global trends, Eye attention to details
• Strong Interpersonal skills & self motivated
• Pleasant personality, integrity & positive attitude
• Able to work under pressure & willing to work flexible hours
• Good team work, work ethics & integrity
• Preferably has strong knowledge of ISO 22000:2005 - Food Safety Management System

If you are the right person, what are you waiting for? go to the following link!

http://www.shangri-la.com/corporate/careers

We are looking for Security Service Manager

As a Security Service Manager, we rely on you to:

• Ensure all Security operations runs strictly in accordance to the Company Standard
• Supervise, Manage and Develop teams to maintain all the required standard procedure
• Monitoring to ensure all security equipment are well maintain and runs smoothly at all times
• Ensure all emergency procedures attend accordingly to the Company standard
• Support the audit and ensure all emergency training programmes are in completed correctly
• Ensure Colleagues and Emergency Response team able to perform fully to the Company standard
• Build strong relationship to local authorities and officers
• Support Director of Security in leading the Security team

We are looking for someone who:

• Has a certification in Basic Lifesaving and Garda Utama
• Has strong knowledge & skill in handling emergency or Crisis situation
• Fluent in English and Bahasa, both in written and spoken
• Has experience in similar role in an International Chain hotel
• Has Good interpersonal skills
• Strong leadership skills in a positive manner / approach
• Has critical analytical thinking

If you are the right person, what are you waiting for? go to the following link!

http://www.shangri-la.com/corporate/careers

We are looking for Sales Manager for Jakarta Sales Office (JSO)

As a Sales Manager (JSO), we rely on you to:

• Assist Director of Sales to effectively communicate and implement sales strategy and objective with team members
• Building strategies and driving performance to achieve and excel the revenue target given by the Hotel
• Building new business relationship and maintaining good relationship with the existing Partners, Clients and Guest
• Handle sales activities with local and international partners
• Generate new business opportunities through various channels
• Implement the sales activities and action plans outlined in the sales and marketing plan of the hotel
• Maintain sales and service standards of the Hotel

We are looking for someone who:

• Has a passion for Sales and Marketing and enjoys interacting with people
• Has experience minimum 2 year in similar role at International Chain Hotel
• Enjoys crafting creative and best-fit solutions for business partners and customers
• Fluent in English and Bahasa both in written and spoken
• Has strong interpersonal and communication skills
• Is self-driven, goal-oriented, and willing to challenge the status quo
• Thinks creatively and innovatively.

If you are the right person, what are you waiting for? go to the following link!

http://www.shangri-la.com/corporate/careers

We are looking for Service Manager - Engineering

As a Service Manager - Engineering, we rely on you to:

• Manage, coach and supervise the engineering technicians
• Ensure all equipment runs smoothly at all times
• Carry out and prioritise emergency work requests
• Support engineering projects through planning, supervision and execution
• Support the audit and training programmes

We are looking for someone who:

• Fluent in english both written and spoken
• Willing to work shifts
• Preferably has experience in civil and plumbing
• Critical analytical thinking in problem solving
• Has experience as a Duty Engineer or equivalent in a International chain hotel
• Has a Diploma or Certificate in Building Services, Mechanical, Electrical
• Has relevant experience with an International 5* Hotel Group
• A motivator and a self-starter
• Enjoys taking on a new challenges

If you are enthusiastic to be part of our family, please send your application with CV and relevant documents to recruitment.sur@shangri-la.com

We are looking for Service Associate - Reception

 
As an Service Associate - Reception we rely on you to:

• Ensure accurate and seamless daily check in and check out process
• Ensure a high quality of services provided at all times
• Ensure all Guest Preferences are check prior to Guest Check in and are met
• Crafting a memorable experience for each guest
• Ensure all Company Guideline and procedure are follow

We are looking for someone who:

• Has a passion for Front Office and able to operate Opera Management System
• Enjoys interacting with people
• Fluent in English and Bahasa both in written and spoken
• Other foreign language skills is a plus
• Must have experience working in either a luxury restaurant or a 5* hotel environment
• Has strong eye attention for details
• Calm and have good interpersonal skills
• Willing to work on night shifts

If you are enthusiastic to be part of our family, please send your application with CV and relevant documents to recruitment.sur@shangri-la.com