Contact form

Contact form

Please take a moment to fill out this form. Providing as much information as possible will result in a targeted and clear answer from us. This saves you and us time. With our Berenpop team of 8 people, we do our utmost to give you an answer/solution as quickly as possible. Thank you for your understanding and cooperation. Multiple choices are possible for the questions below.
You have a question about*

General questionDelivery time informationFailed order or paymentReturningServiceIntra-Community deliveryShower profile or shower door partToilet seat or toilet seat part
Personal advice? Come to our showroom in Maastricht.
Berenpop tegels en sanitair BV since 1977
webshops showroom opening hours contact facebook
General question*
Add one or more pictures

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Our delivery times are stated on our website as well as on the confirmation that you have received by e-mail. If this delivery time has expired, complete the fields below and send this form.
Delivery time information*
Order number or reference number*
Failed order*
You cannot exchange items. If you want another item, you can order it online. Your return shipment will be credited. As soon as you meet the return conditions you can return the package without waiting for a response from us. You will see later in this form whether you meet the conditions.
Delivery date*

DagMaandJaar
If you do not remember the delivery date, enter today's date.
Invoice or order number*
If you do not remember the invoice or order number, enter your house number and zip code.
Which of our stores did you buy from?*

Welk(e) artikel(en) wilt u retourneren?*

	Aantal	Artikelcode	Omschrijving

Which item (s) do you want to return?*
Reason for return*

Ordered incorrectlyDelivered incorrectlyDamaged during transportDelivered too lateDefectDoes not meet wishesDoes not fitOther
The product can only be returned unused and in original, unwritten, uncoated packaging and on time (the 5 O's). If this is not the case, we will reduce the credit note by 30%. Returning is possible within 14 days after delivery. Make sure that we can sell the returned package without it being used or damaged! If you meet the return conditions, you can return the package without waiting for a response from us. Make sure we know the sender by adding a copy of the return form or receipt to the package.

Return address:
Berenpop tegels en sanitair BV
Returns department
het Rondeel 10
6219 PG MAASTRICHT
Nederland
Check if you agree with our terms and conditions*

I agree with the return conditions and send back at my own expense and risk:Unused productOriginal factory packaging*Unwritten factory packaging*Unstamped factory packaging*On time within 14 days after delivery
* if applicable. Of course this does not apply to brown cardboard boxes or sleeves.
You have not (yet) checked all the boxes above, so that you do not meet the return conditions. You cannot return the package.
You meet the return conditions and you can return the package without waiting for a response from us.
Delivery date*

DagMaandJaar
If you do not remember the delivery date, enter today's date.
Invoice or order number*
If you do not remember the invoice or order number, enter your house number and zip code.
Which of our stores did you buy from?*
Item number and description*
Please provide a description of your service request or complaint below*
Has the item been processed or placed?*

Yes, already processedNo, still in the box
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At which of our stores do you want to place an order?*

Welk(e) artikel(en) wilt u bestellen?*

	Aantal	Artikelcode	Omschrijving

Which item (s) would you like to order?*
Billing address
Name*

First NameLast Name
Company*
VAT number*
Address*

Street and house number

Straat en Huisnummer 2e regel

Postal Code

CityCountry
Phone number*
Email*

Confirmation Email
Is the delivery address the same as the billing address?*

YesNo
Delivery address
Name*

First NameLast Name
Company
Address*

Street and house number

Straat en Huisnummer 2e regel

Postal Code

CityCountry
First a link to our brochure with universal shower profiles. Perhaps you can make a choice from this. All universal profiles are in stock. You can optionally order universal samples of the shower profiles here. If universal profiles are not a solution, continue answering the questions.
You are looking for a part for your shower enclosure. Because there are very many models, options and variations, we ask you to answer the questions below as completely as possible. Take a moment to answer the questions in this hectic world. We will answer your request as soon as possible. We often request the information from the manufacturers so that the answer can be given after a number of working days.
You search*

Horizontal shower profile(s)Vertical shower profile(s) (possibly with magnet)Sill profile (on shower tray or on floor)New hinges for shower enclosureRunners or wheelsOther part

Omschrijf welk soort horizontale strip u zoekt*

	Aantal	Lengte in cm	Omschrijving

Describe the type of horizontal profile you are looking for*

Omschrijf welk soort verticale strip u zoekt*

	Aantal	Lengte in cm	Omschrijving

Describe the type of vertical profile you are looking for*
Glass thickness*
Height of shower enclosure in centimeters
Other part*
Words such as ESG, Sikura Temperato, Curve temp ANSI, Tempered, Securit, ISO on the glass are not brand names. These are indications of the type of glass used. It says absolutely nothing about the manufacturer or serial name of the shower door or shower cabin.
Brand shower enclosure*

AtmoArtwegerBruynzeelDückerDuscholuxGet WetHSKHueppe (Hüppe)Inda (was Veca)KeramagKermiKienleKoralleMegiusNovelliniParadisoPDPlanProvexRihoSealskin (Duka)SphinxVilleroy and BochWilluxOther brandUnknown
Duscholux ident number
Please provide us with the ident number of Duscholux. You can find this number under the blue mark. Please always complete this form as fully as possible, even if you can enter this code.
Hueppe ident number
Please provide us with the Hueppe ident number. Not every wall has such an identification plate. If there is a plate, it is located on the inside (the wet part) of the shower door or cabin. The code has 22 positions. Please always complete this form as fully as possible, even if you can enter this code.
Other brand*
Purchase year
U zoekt een onderdeel voor*
You are looking for a part for*
Describe here which shower door you have*
Welke nis opstelling heeft U?*
Which niche setup do you have?*
Welke hoek opstelling heeft U?*
Which angle setup do you have?*
Welke kwartronde opstelling heeft U?*
Which quarter round setup do you have?*
Welke vijfhoek opstelling heeft U?*
Which pentagon setup do you have?*
Welke Walkin opstelling heeft U?*
Which Walkin setup do you have?*
Welke badwand opstelling heeft U?*
Which bath wall setup do you have?*
What is the radius of your shower tray or shower door?
Click here to determine the radius of your shower tray or shower door

Voeg eventueel één of meerdere foto's toe. Graag volgens onderstaande voorbeelden.

	Foto volledige douchedeur/cabine/badwand
	Foto van handgreep of greeplijst
	Foto scharnieren
	Foto strip (kopse kant)

Bestanden kiezen

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Additional information
Optionally add one or more pictures. Like according to the examples below.
Photo complete shower door

Choose File
Photo complete shower door/cabin/bath screen Cancelof
Photo handle

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Photo of handle Cancelof
Photo hinges

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Photo hinges Cancelof
Photo profile (front side)

Choose File
Photo profile (front side) Cancelof
Free photo

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Free photo Cancelof
Free photo

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Free photo Cancelof
Free photo

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Free photo Cancelof
You search*

New toilet seatNew hingesNew soft close dampersNew buffers (rubbers)Other part
Click here for the online selection of toilet seats
Click here for the online selection of hinges
Click here for the online selection of softclose dampers
Click here for the online selection of buffers
Which part are you looking for?*
The brand name is often on the seat, but is not clearly visible / legible. Look critically at a brand name in relief letters. Inside of the lid is a possible place or at the bottom of the seat ring.
Do you know a brand name?*

YesNo
Enter brand name*
Do you know a serial name?*

YesNo
Enter serial name*
What color are you looking for?*
What is the center-to-center distance of the hinge holes?*
Center distance of the bolt holes (hinge holes)
What shape does the toilet seat have?*
How is the seat mounted?*

Wij herkennen vaak een merk/serie aan een foto. Voeg eventueel één of meerdere foto's toe. Graag volgens onderstaande voorbeelden.

	Foto bovenkant toilet
	Foto zijkant toilet
	Foto zijkant toilet
	Foto zijkant toilet
	Foto scharnieren toilet
	Foto buffers toilet

Bestanden kiezen

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We often recognize a brand / series by a photo. Optionally add one or more photos. Like according to the examples below.
Photo top toilet

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Top of the lid Cancelof
Photo side toilet

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Side of toilet with seat closed Cancelof
Photo side toilet

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Side of toilet with lid open Cancelof
Photo side toilet

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Side of toilet, lid and seat ring open Cancelof
Photo hinges toilet

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Close-up hinges Cancelof
Photo buffers toilet

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Close-up buffers Cancelof
Free photo

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Name*

First NameLast Name
Address*

Street and house number

Straat en Huisnummer 2e regel

Postal Code

CityCountry
Phone number*
Email*

Confirmation Email
Should be Empty: