Multifamily is ever evolving, but one thing remains the same, the level of service we deliver. The experience we deliver is the ultimate factor if a prospect leases with you, a resident renews, or an employee stays for many years.
Give Em’ the Pickle: Creating Customer Experiences in a Modern Market
“Customer Service.” These days, everyone is familiar with the term. Phrases such as “we put the customer first” or “the customer is always right” adorn the walls and desks of businesses everywhere. But there’s more to customer service than hanging a poster or talking about it. The country’s most successful businesses have learned that customer service is their business, even taking that a step further, creating memorable and valuable experiences that promote brand in an impactful way.
Creating an impactful sales experience is an opportunity to connect with people, to brighten a day, and to possibly make a difference with the people who buy your service or product. That personal connection could be literally face-to-face with a customer, or it could be the personal touch and pride associated with something that will eventually wind up in front of the customer. It’s that customer connection that drives your business. It’s that customer connection that makes it a noble profession and creates a thriving business model.
In this training you will learn:
• The four elements of customer service to any successful brand
• How to successfully implement a consistent pickle philosophy
• The impact of creating your personal brand for a 5-star likeability factor
• How to thrive in today’s modern market of brand awareness using the lost art of communication skills