EV Driver's Survey (2024)

1
When did you first own or lease an electric vehicle (EV)?* This field is required.
Before 2015
2015-2017
2018-2020
2021-Present
I do not currently own an EV but plan to buy one soon
2
What type of EV do you currently drive most often?* This field is required.
Battery Electric Vehicle (BEV)
Plug-in Hybrid Electric Vehicle (PHEV)
Hybrid (Non-Plug-in)
I do not currently own an EV
3
What is the primary make and model of your EV?* This field is required.Enter the manufacturer name and the model name here.
4
Was your current EV purchased new or used?* This field is required.
New
Used
N/A
5
Do you own any internal combustion engine vehicles (ICEVs) in addition to your EV?* This field is required.
Yes
No
6
What was the primary reason for choosing an EV?* This field is required.Select up to 3 choices.
Environmental concerns/air quality
Cost savings
Cutting-edge technology
Performance/fun to drive
Energy independence/national security
Convenience
Style/aesthetics
7
How important is it to you that the electricity used to charge your EV comes from renewable-energy* This field is required.
Vital
Very important
Moderately important
Slightly important
Not important
8
Which sources of information were most helpful during your EV purchase decision?* This field is required.Select up to 3 choices.
EV-specific websites (e.g., PlugStar)
Online forums or social media groups
Ride-and-drive events
Friends and family
Auto dealers
Automaker websites
Government websites
Video reviewers (e.g., YouTube)
General auto websites
Other
9
What information did you find difficult to obtain during your research? (Select all that apply)* This field is required.
Type option Cold-weather performance
Real-world EV range
Incentives or rebates
Home charging requirements
Public charging options
Vehicle battery lifetime
Maintenance costs
Available EV models and characteristics
I did not have any difficulty finding information
10
Where did you purchase your EV?* This field is required.
Traditional dealership
Direct from manufacturer (e.g., Tesla, Rivian, Lucid)
Private seller
Other
11
How would you rate the salesperson's knowledge about EVs?* This field is required.
Very low
Low
Moderate
High
Very high
I did not interact with a salesperson
12
How satisfied were you with the overall purchasing experience?* This field is required.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
13
Which aspect of the purchasing experience could be improved the most?Optional
14
Do you have access to home charging?* This field is required.
Yes, I use a Level 1 (120V) charger
Yes, I use a Level 2 (240V) charger
No, I only use public chargers
15
How often do you use public charging stations?* This field is required.
Daily
Weekly
Monthly
Rarely
Never
16
Which public charging network do you use most frequently?* This field is required.
Tesla Supercharger
Electrify America
ChargePoint
EVgo
Blink
Other
17
Have you experienced any of the following issues with public charging?* This field is required.Choose all that apply
Broken or non-functional chargers
Charging locations too far apart
High charging cost
ADA non-compliant
Charge inlet (port) not compatible
Chargers blocked by non-charging vehicles
Slow charging speed
Lack of (or broken) credit card readers
Feeling unsafe at charging locations
Not enough chargers at each location
None of the above
18
How satisfied are you with your primary charging network?* This field is required.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
19
Which feature of your EV are you most satisfied with?* This field is required.Choose your top 3 choices.
Range
Charging speed
Performance
Safety features
Comfort
Styling/appearance
Cargo space
Navigation system
Value for the price
20
How likely are you to buy or lease another EV?* This field is required.
Extremely Likely
Likely
Neutral
Unlikely
Extremely Unlikely
21
How likely would return (if you left) to an internal combustion engine ICEV?* This field is required.
Extremely Likely
Likely
Neutral
Unlikely
Extremely Unlikely
NA
22
Have you needed service or maintenance for your EV?* This field is required.
YESNO
23
If you have received service, where did you get it?Select all that apply.
Dealership or service center
Mobile service (at home or work)
Over-the-air updates and diagnostics
Independent repair shop
Other
24
How would you rate your overall satisfaction with the service experience?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
25
If applicable, which aspect of the service experience do you think needs the most improvement? Optional
26
How important are over-the-air diagnostics and updates to you in maintaining your EV?
Very important
Important
Neutral
Not very important
Not important at all
27
What is your age?* This field is required.
Under 18
18-24
25-34
35-44
45-54
55-64
65 or older
28
Which of the following best describes your gender?* This field is required.
Woman
Man
Non-binary
Genderqueer/Gender non-conforming
Prefer not to say
Other
29
Do you identify as LGBTQ+?* This field is required.
No
Yes
Prefer not to say
30
What is your annual household income?* This field is required.
Under $50,000
$50,000 - $75,000
$75,000 - $100,000
$100,000 - $150,000
$150,000 - $200,000
Over $200,000
Prefer not to say
31
What is your race/ethnicity?
Black or African American
Hispanic or Latino/a/x
White
Asian or Asian American
Native American or Alaska Native
Native Hawaiian or Pacific Islander
Prefer not to say
32
Do you live in a:* This field is required.
Single-family home
Townhouse
Apartment/condo with dedicated parking
Apartment/condo without dedicated parking
Other
33
How could the governments, charge point operators, and the automotive industry improve the overall EV ownership experience?Optional
34
Would you like to have the final report sent to you?* This field is required.
YESNO
35
Name
First Name
Last Name
36
Email
example@example.com
Confirm Email
Should be Empty: