I, the Participant or Parent/Guardian, desire to take part in Swim Lessons and/or other aquatic programs conducted at a swimming pool(s). I am aware that engaging in these activities carries inherent risks, including the potential for physical harm, loss of life, or damage to property. I acknowledge and consent that I/my child have/has chosen to participate willingly, understanding the associated risks. I confirm that neither I nor my child have any known physical or medical conditions that would impede our ability to take part.
In exchange for the privilege of participating in the aforementioned activities, I hereby release and absolve Carolyn Coyne, CC Swim Academy, and Carolyn Coyne Consulting along with all of their employees, volunteers, officers, and representatives ("Releasees"), from any and all claims concerning personal injury, death, or property damage that may arise due to or in connection with my/my child's involvement in these activities. This release of liability shall not apply in situations where such harm is the direct result of intentional misconduct or severe negligence on the part of the Releasees.
Cancellation & Rescheduling Policy
All cancellations or rescheduling requests must be submitted in writing via email to ccswimacademyla@gmail.com no later than twenty-four (24) hours prior to the scheduled lesson. Cancellations made with less than 24 hours’ notice may result in the forfeiture of the lesson and/or a full charge, at the sole discretion of CC Swim Academy. CC Swim Academy is not responsible for missed lessons due to forgotten appointments, scheduling errors, or double bookings. While rescheduling may be offered through third-party scheduling platforms, written email confirmation is required, as CC Swim Academy cannot guarantee successful processing through automated scheduling tools.
Weather Policy
Lessons will be conducted rain or shine. Pool temperatures are maintained between 82–85°F. CC Swim Academy reserves the right to cancel lessons due to unsafe weather conditions, including but not limited to lightning, thunder, high winds, or ambient temperatures below 62°F.
Refund Policy (California Consumer Notice)
Refund requests must be submitted in writing via email at least seven (7) days prior to the first scheduled lesson. Approved refunds will be issued less a ten percent (10%) processing fee, as permitted under California law. Once lessons have commenced, no refunds will be issued for missed lessons, early withdrawals, or unused sessions.
In cases of illness, emergency, or other extenuating circumstances, participants may submit a written request for consideration. CC Swim Academy will review such requests in good faith; however, approval is not guaranteed. CC Swim Academy is not responsible for missed lessons resulting from failure to provide timely notice, double-bookings or confirm scheduling changes.
Payment Terms
Full payment is required prior to the first scheduled lesson. Lesson slots are not reserved or confirmed until payment has been received in full. Except as otherwise required by California law, all payments are non-refundable once processed.
Auto-Renewal (If Applicable)
Certain lesson packages or memberships may be offered on an automatic renewal basis. By enrolling in an auto-renewing program, the participant authorizes CC Swim Academy to automatically charge the payment method on file at the then-current rate at each renewal period unless the participant provides written notice of cancellation prior to the renewal date. Auto-renewal terms, billing frequency, and cancellation instructions will be clearly disclosed at the time of purchase in accordance with California law.
Package Expiration
All lesson packages expire nine (9) months from the date of purchase, unless otherwise stated in writing. Unused lessons remaining after the expiration date are forfeited and have no cash value. No extensions will be granted except in cases of documented medical hardship or other extenuating circumstances, reviewed at the reasonable discretion of CC Swim Academy.