Network Tech Support Request
To help us with your request, please be as detailed as possible.
BASIC INFORMATION
SECTION 1 OF 2
Your Name
*
First Name
Last Name
Please share the urgency of your request:
*
Critical – Our team needs to use this within the next 7 days.
Important – Our team is waiting to use this as soon as possible.
Normal – We ran into an error and would like it fixed.
Low – We found this issue and wanted to share it for future development.
Would you like us to call you regarding this request?
Yes, please call me as soon as possible.
Yes, but no rush. Just call me when it is convenient.
No need to call me back, email will be fine.
What time zone are you located in?
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
Phone Number
*
Email
*
example@example.com
What is the best way for us to reach you if we have questions?
*
By phone
By email
Other
Network name
*
Who is your JD Network Advocate?
*
Your network role
*
Network Leader / Co-Leader
Network Administrator
Other
ISSUE DETAILS
SECTION 2 OF 2
Where is this issue occurring?
JD web-app (website where you use Jesus Disciple)
JD admin portal (the back-end for user and file management)
Other
What language is experiencing this issue?
*
English
Spanish
Other
What device(s) is experiencing this issue?
*
Example: iPhone, Android, Mac OS, Windows, other...
What web browser(s) is experiencing this issue?
*
Example: Safari, Firefox, Chrome, Edge...
Please select where in the JD Admin Portal you are needing assistance:
*
Content (Bible Studies and Territory Content Tabs)
Disciple/Communities (Churches, Disciples, Groups Tab)
Media Items + Uploading (Resources Tab)
Network Information (Networks Tab)
Reporting Dashboards
House Church Weekly Videos
Other
Please describe the issue:
*
Please upload screenshots (if possible)
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Submit
Should be Empty: