Agency Conduct: No Housing Channel employee, volunteer, or agent shall undertake any action that might result in, or create the appearance of, administering counseling operations for personal or private gain, provide preferential treatment for any person or organization, or engage in conduct that will compromise our agency’s compliance with federal regulations and our commitment to serving the best interests of our clients.
Agency Relationship: Housing Channel has financial affiliation with the US Department of Housing and Urban Development (HUD), US Treasury Department, Housing Partnership Network, Tarrant County Community Development, City of Fort Worth, City of Arlington, Wells Fargo, Bank of America, JP Morgan Chase, Legacy Texas Bank, Inwood National Bank, Frost Bank, Woodforest National Bank and Framework. As a housing counseling program participant, you are not obligated to use the products and services of Housing Channel or our industry partners.
Alternative Services, Programs, and Products & Client Freedom of Choice: In the interest of full disclosure, Housing Channel also provides Down Payment Assistance Programs, Home Sales, and Rental Programs. As a housing counseling client, you are not obligated to participate in any of these services. You are entitled to choose whatever services and/or products best meet your needs.
Fee Structure: Housing Channel provides counseling services as listed above. No fees are charged to clients for counselingservices. Housing Channel offers online pre-purchase homebuyer education through our partnership with Framework at $75 per online course.
Referrals and Community Resources: You will be provided a community resource list which outlines regional services available to meet a variety of needs, including utility assistance, food banks, and legal aid assistance, among others. This list also identifies alternative agencies that provide services, programs, or products identical to those offered by the Housing Channel.