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Power of authority / attorney

A power of attorney (PoA) or letter of attorney is a written authorization to represent or act on another’s behalf in private affairs, business, or some other legal matter. Please return the fully completed form together with the description of the occurrence to customer.relations@lufthansa.com

Email communication with customer.relations@lufthansa.com is not encrypted. Please use our feedback form on lufthansa.com/feedback for a secure data entry.

Full name of all passenger(s) involved:

Email

Last name, First name

Passenger address(es)

Name of the authorized person:

Last name, First name

Address of the authorized person

For travel agencies: IATA number

Flight number and date of the journey to which the claim refers:

Flight

Date:

Booking code

Feedback ID (if available)

I / We hereby confirm that I / we authorize the above-mentioned persons or agency employees to communicate with the airline in reference to the incident that caused complaint. I / We hereby confirm that I / we authorize the above-mentioned persons or agency employees to accept any due payments on my / our behalf.

Place, Date