Reporting Officer (RO) Staff Performance Appraisal Form (Food Handler / Cleaner)

Reporting Officer (RO) INFORMATION

NameBranch and Designation

Employee (EE) Name

Employee (EE) Date of Employment

Date

Section 1

Ace Competencies (30%)

Ace Competencies are aligned to Ace @ Work’s vision, mission, and core values. Performance is assessed against Ace Competencies using ratings 1 – 5. The final rating will be decided based on consensus through dialogue.

Performance Rating

Rating 1 25% achieved: Does not meet expectations.
Rating 2 50% achieved: Able to deliver some tasks but requires coaching.
Rating 3 75% achieved: Performs independently.
Rating 4 100% achieved: Occasionally exceeds expectations.
Rating 5 More than 100% achieved: Consistently exceeds expectations and coaches others.

Performance Objectives

Rows	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
Professionalism Represent the company positively by projecting a positive image of the centre and maintain a professional appearance and demeanour in all interactions
Responsibility Diligently perform all duties with dedication and attention to detail, consistently delivering high quality work
Initiative Demonstrate a proactive approach in fulfilling job roles, anticipating needs or problems and taking initiative to address tasks and challenges.
Supportiveness Collaborate effectively with team members and contribute to a cooperative team atmosphere to fulfill shared responsibilities.
Communication Demonstrate clear and open communication with colleagues and children to create a safe and inclusive workplace environment

Section 2

Food Handler/ Cleaner Skills and Competencies (30%)

Performance is assessed against ratings 1 – 5. The final rating will be decided based on consensus through dialogue.

Performance Rating

Rating 1 25% achieved: Does not meet expectations.
Rating 2 50% achieved: Able to deliver some tasks but requires coaching.
Rating 3 75% achieved: Performs independently.
Rating 4 100% achieved: Occasionally exceeds expectations.
Rating 5 More than 100% achieved: Consistently exceeds expectations and coaches others.

Ethics and Integrity (10%)

Observes Company rules and regulations, demonstrates good standards of personal conduct, professional integrity, work attitude and courtesy.

Rows	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
Prepare meals in accordance to HPB guidelines, considering dietary needs and allergies of children
Adhere strictly to food safety and hygiene standards during food preparation, storage and serving
Ensure timely preparation and serving of meals according to timetable
Maintain high standard of food quality, taste and presentation
Manage food portion to minimise wastage while ensuring children receive adequate and nutritious meals
Food plating presentation as required by the company

WORK ATTITUDE (10%)

Receptive to feedback from Centre Supervisor and makes a consistent effort to translate feedback to actions. Eager to learn and open to sharing ideas.

Rows	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
Adhere strictly to cleaning and sanitation protocols and guidelines outlined by National Environment Agency and Centre Leader
Complete all assigned cleaning duties within the specified timeframes
Take precautions to ensure safety of children (eg using child-safe cleaning products)
Proactively contribute to overall maintenance of the centre by reporting and helping with any maintenance needs promptly
Respond promptly to address emergency situations (eg spill cleanup, infectious waste)

Applicable to Both Food Handler and Cleaner (5%)

Rows	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
Adapt to changes with flexibility (eg changes in cleaning requirement, schedule, menu, special events)
Effectively manage kitchen/ cleaning inventory, including ordering and restocking of food/ cleaning supplies
Demonstrate awareness of budgeting and actively seek cost-effective options for meal preparation / cleaning solutions
Maintain a high level of personal hygiene
Receive feedback openly and make necessary adjustments to improve performance

CONTRIBUTION TO CENTRE (5%)

Rows	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
Staff has put in effort to contribute to centre’s daily operations, celebrations, spring cleaning and other centre events

Section 3

Personal wellbeing and environment (40%)

Performance is assessed against ratings 1 – 5. The final rating will be decided based on consensus through dialogue.

Performance Rating

Rating 1 25% achieved: Does not meet expectations.
Rating 2 50% achieved: Able to deliver some tasks but requires coaching.
Rating 3 75% achieved: Performs independently.
Rating 4 100% achieved: Occasionally exceeds expectations.
Rating 5 More than 100% achieved: Consistently exceeds expectations and coaches others.

PERSONAL HYGIENE (10%)

Rows	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
Hair is kept tidy
Fingernails are short and clean
Fresh set of clothes are worn everyday
Hands are washed thoroughly with soap and water frequently and at appropriate times: eg after visiting toilet, before handling food, before entering kitchen Etc. (FOOD HANDLERS ONLY)
Have undergone Basic Food Hygiene Course (FOOD HANDLERS ONLY)

CLEANLINESS OF ENVIRONMENT (10%)

Rows	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
(CLEANER ONLY) Upkeeps cleanliness of classrooms and toilets (CLEANER ONLY) Fixtures (e.g. fans, lightings) Furnitures Tables and chairs Toilets are clean and dry Basic amenities such as soap, toilet paper etc are available
(FOOD HANDLER ONLY) Upkeeps hygiene and cleanliness of kitchen Food storage areas (e.g. dry food storage area and chiller) Food preparation areas (chopping boards, table tops) Refuse bins Sinks Crockery, utensils, knives

PUNCTUALITY (10%)

5 = Staff is always punctual and willing to work extra hours before/ after work
4 = Staff is punctual everyday
3 = Staff is punctual most of the time
2 = Staff is late most of the time
1 = Staff is late every day or almost every day
Notes: Any staff scoring less than 3 in this category will be immediately classified under Grade E

Rows	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
PUNCTUALITY (10%)

ATTENDANCE (SICK LEAVE) (10%)

5 = Staff is very responsible for her health and has never taken sick leave
4 = Staff maintains a healthy sick leave record and is willing to return to work if necessary
3 = Staff maintains a healthy sick leave record and goes on sick leave giving advanced notice
2 = Staff has a high sick leave record or goes on sick leave without providing advanced notice
1= Staff goes on sick leave without advanced notice and fails to provide supporting documents
Notes: Any staff scoring less than 3 in this category will be immediately classified under Grade E

Rows	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
ATTENDANCE (SICK LEAVE) (10%)

Please write ‘Yes’ if you have attended Staff Appreciation Day on 29 August 2024.

Grand Total Score:

Combined result of Section 1 (30%), Section 2 (30%), and Section 3 (40%).

Additional comments

Grade	Percentage
A++ = above 95	120% of salary
A+ = 85 to 95	110%
A = 74 to 84	100%
B = 64 to 73	75%
C =50 to 63	50%
D =26 to 50	25%
E = 0 to 25	0% to 25%

Reporting Officer Signature

Final Approval Signature