TCC Customer Satisfaction Survey

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Case Number* This field is required.
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Name* This field is required.
First Name
Last Name
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Company Name* This field is required.
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Job Title* This field is required.
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Mobile Number* This field is required.
Please enter a valid phone number.
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Email* This field is required.
example@example.com
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Type of Customer* This field is required.
Please Select
Please Select
Partner
End-user
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The TCC (Technical Customer Care Representative) who handled this case....* This field is required.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
A. Was very courteous
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B. Provided timely updates/feedback
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C. Handled my concerns effectively
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A. Was very courteous
B. Provided timely updates/feedback
C. Handled my concerns effectively
Strongly Agree
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Agree
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Neutral
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Disagree
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Strongly Disagree
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Strongly Agree
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Agree
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Neutral
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Disagree
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Strongly Disagree
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Strongly Agree
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Agree
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Neutral
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Disagree
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Strongly Disagree
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The Technical Engineer who assisted in resolving this case…* This field is required.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
A. Was very professional in handling my concern
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B. Was knowledgeable in troubleshooting the issue
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C. Was able to provide effective & timely resolution
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A. Was very professional in handling my concern
B. Was knowledgeable in troubleshooting the issue
C. Was able to provide effective & timely resolution
Strongly Agree
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Agree
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Neutral
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Disagree
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Strongly Disagree
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Strongly Agree
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Agree
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Neutral
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Disagree
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Strongly Disagree
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Strongly Agree
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Agree
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Neutral
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Disagree
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Strongly Disagree
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A. How satisfied are you with the time it took to resolve your concern?* This field is required.
Very Satisfied
Satisfied
Neutral
Somewhat Satisfied
Not Satisfied At All
A. How satisfied are you with the time it took to resolve your concern?
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A. How satisfied are you with the time it took to resolve your concern?
Very Satisfied
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Satisfied
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Neutral
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Somewhat Satisfied
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Not Satisfied At All
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B. Overall, how satisfied are you with the way we handled your concern?* This field is required.
Very Satisfied
Satisfied
Neutral
Somewhat Satisfied
Not Satisfied At All
B. Overall, how satisfied are you with the way we handled your concern?
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B. Overall, how satisfied are you with the way we handled your concern?
Very Satisfied
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Satisfied
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Neutral
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Somewhat Satisfied
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Not Satisfied At All
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Based on this customer service experience, how likely would you recommend our company to your friends or relatives?* This field is required.
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2
3
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5
Very Unlikely
Very Likely
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Comments or suggestions (e.g. What do you like best about our customer service or what do we need to improve?)* This field is required.
Should be Empty: