Employee (EE) Staff Appraisal Form (Supervisor)

EMPLOYEE (EE) INFORMATION

NameBranch and Designation

Date Of Employment

Date

Period Under Review

Last 4 Character Example: 8**D

Performance Rating

Rating 1 25% achieved: Does not meet expectations.
Rating 2 50% achieved: Able to deliver some tasks but requires coaching.
Rating 3 75% achieved: Performs independently.
Rating 4 100% achieved: Occasionally exceeds expectations.
Rating 5 More than 100% achieved: Consistently exceeds expectations and coaches others.

Section 1

Performance Objectives and Results (30%)

Performance objectives reflect what you need to achieve.Objectives are alignedto overall business goals and include individual job requirements, and any applicable team expectations.

Results are assessed against performance objectives using ratings 1 to 5. Ratings are explained under each of the performance objective.

This section will be filled the Managing Director or Cluster Manager only

Performance Objectives

	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
Average monthly enrolment 5 – 96% to 100% 4 – 86% to 95% 3 – 80% to 85% 2 – 70% to 79% 1 – Below 70%
Attendance rate and contribution for HQ meetings and training 5 – Full attendance and actively involved, making substantial contributions 4 – Full attendance with minimal contributions 3 – Full attendance with no contribution or 1 absence 2 – 2 absences with valid reasons
Consistency and Reliability Consistently maintain a reliable presence during operational hours, building trust with team members, parents and children.
Staff Management Ensure effective management of staff attendance, including tracking and addressing issues of punctuality and absenteeism among the team.
Parent Satisfaction Survey 5 – 96% to 100% 4 – 86% to 95% 3 – 80% to 85% 2 – 70% to 79% 1 – Below 70%
Office Presentation and Readiness The Centre Leader’s office reflects professionalism and the values of the organisation, presenting a positive image to visitors. A commitment to maintaining a neat, clean, and organised office space that is welcoming for visitors, staff, and parent is evident.

Section 2

Ace Competencies (35%)

Ace Competencies are aligned to Ace @ Work’s vision, mission, and core values. Performance is assessed against Ace Competencies using ratings 1 – 5. The final rating will be decided based on consensus through
dialogue.

Performance Rating

Rating 1 25% achieved: Does not meet expectations.
Rating 2 50% achieved: Able to deliver some tasks but requires coaching.
Rating 3 75% achieved: Performs independently.
Rating 4 100% achieved: Occasionally exceeds expectations.
Rating 5 More than 100% achieved: Consistently exceeds expectations and coaches others.

Performance Objectives (5%)

Independent Problem-Solving Skills: The ability to solve problems independently is a highly valued skill. It demonstrates a high level of initiative, resourcefulness, and critical thinking.

	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
Emergency Situations Be available and responsive in case of emergencies that may require immediate attention, such as staff shortages, child safety concerns, or unexpected issues in the centre.
Diagnosing Problems Proactively identifies and addresses potential issues, taking the initiative to prevent or resolve them before they escalate.
Complaint Resolution Demonstrates the ability to handle parent or staff complaints effectively, addressing concerns in a timely and empathetic manner.

Other Competencies (5%)

	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
Customer Service Excellence Commits to promptly following up on inquiries, school tours, and registration leads within 1 working day, and ensuring that no prospective parent is left waiting for information or assistance.
Coordination with HQ Responds promptly to requests for documents, works cooperatively with HQ personnel, offering support and information as needed for their work processes
Collaborative Leadership Embraces a collaborative mindset by comfortably sharing resources, ideas, concerns, feedback, expertise and best practices, collectively working towards overall improvement of the organisation, and each individual in the team.
Effective Communication Skills Communicates clearly, concisely, professionally, and with empathy when dealing with parents, HQ personnel, government agencies and external stakeholders.
Emotional Intelligence Maintains emotional composure and refrains from impulsive reactions such as aggressive or defensive language during conflicts. Demonstrates ability to engage in calm, respectful, and solution-oriented communication.

Conduct (5%)

	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
Observes Company rules and regulations, demonstrates good standards of personal conduct, professional integrity, work attitude and courtesy Notes: ▪ 5 points for staff who has received commendation letter. ▪ If staff has received a warning letter within the review period, he/ she will be immediately classified under Grade E.

CONTRIBUTION TO CENTRE (5%)

	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
Supervisor put in effort to contribute to centre events such as AUDIT, excursions, renovation works, spring cleaning etc. Notes: 5 points for staff who helped to increase centre enrolment and introduce cost-cutting measures for the centre

Teamwork/ Management Capabilities (5%)

	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
Able to manage staff within the centre in a mutually respectful, empathetic and just manner
Able to train and retain quality staff
Able to maintain discipline and handle student behavior
Has put in commendable effort towards their designated role, helping colleagues and demonstrate good attitude and friendliness towards at stakeholders including school leaders, security guards and OSO.

LEARNING ENVIRONMENT AND RESOURCES (5%)

	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
Maintains classroom cleanliness
Learning corners Notes: Including updating classroom decorations for every theme, displaying of children’s work
Planning of worksheets
Punctuality in submission of work

MANAGE MANPOWER RESOURCES

Lead the design of initiatives to establish a culture of collaboration within the Centre

• Review Centre's manpower plans

• Establish strategies to engender a culture of mentoring, coaching and capability

development within the Centre

• Drive capability development and coaching initiatives within the Centre

	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
Cultivate an engaged and cohesive team where members are enthusiastic, motivated and demonstrate strong teamwork
Learning corners Notes: Including updating classroom decorations for every theme, displaying of children’s work
Planning of worksheets
Punctuality in submission of work

Section 3

Personal wellbeing and environment (40%)

Performance is assessed against ratings 1 – 5. The final rating will be decided based on consensus through dialogue.

Performance Rating

Rating 1 25% achieved: Does not meet expectations.
Rating 2 50% achieved: Able to deliver some tasks but requires coaching.
Rating 3 75% achieved: Performs independently.
Rating 4 100% achieved: Occasionally exceeds expectations.
Rating 5 More than 100% achieved: Consistently exceeds expectations and coaches others.

PERSONAL HYGIENE (10%)

	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
Hair is kept tidy
Fingernails are short and clean
Fresh set of clothes are worn everyday
Hands are washed thoroughly with soap and water frequently and at appropriate times: eg after visiting toilet, before handling food, before entering kitchen Etc. (FOOD HANDLERS ONLY)
Have undergone Basic Food Hygiene Course (FOOD HANDLERS ONLY)

CLEANLINESS OF ENVIRONMENT (10%)

	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
(CLEANER ONLY) Upkeeps cleanliness of classrooms and toilets (CLEANER ONLY) Fixtures (e.g. fans, lightings) Furnitures Tables and chairs Toilets are clean and dry Basic amenities such as soap, toilet paper etc are available
(FOOD HANDLER ONLY) Upkeeps hygiene and cleanliness of kitchen Food storage areas (e.g. dry food storage area and chiller) Food preparation areas (chopping boards, table tops) Refuse bins Sinks Crockery, utensils, knives

PUNCTUALITY (10%)

5 = Staff is always punctual and willing to work extra hours before/ after work
4 = Staff is punctual everyday
3 = Staff is punctual most of the time
2 = Staff is late most of the time
1 = Staff is late every day or almost every day
Notes: Any staff scoring less than 3 in this category will be immediately classified under Grade E

	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
PUNCTUALITY (10%)

ATTENDANCE (SICK LEAVE) (10%)

5 = Staff is very responsible for her health and has never taken sick leave
4 = Staff maintains a healthy sick leave record and is willing to return to work if necessary
3 = Staff maintains a healthy sick leave record and goes on sick leave giving advanced notice
2 = Staff has a high sick leave record or goes on sick leave without providing advanced notice
1= Staff goes on sick leave without advanced notice and fails to provide supporting documents
Notes: Any staff scoring less than 3 in this category will be immediately classified under Grade E

	Rating 1	Rating 2	Rating 3	Rating 4	Rating 5
ATTENDANCE (SICK LEAVE) (10%)

Please write ‘Yes’ if you have attended Staff Appreciation Day on 29 August 2024.

Additional comments

Employee Signature

Staff Performance Appraisal Form