At Spines, we are redefining the publishing industry by leveraging cutting-edge AI to transform how books are written, published, and distributed. While traditional publishing has remained stagnant for decades, Spines is leading a revolution, offering authors a seamless, end-to-end platform to edit, design, distribute, and market their work.

With rapid growth and a mission to disrupt the status quo, Spines is empowering authors to reach readers faster and more effectively than ever before.

As our business continues to grow at lightning speed, we're excited to offer a Support Manager position for a talented English speaker who's passionate about marketing and help people achive their dreams.
Join our team and help us on our journey to revolutionize the publishing landscape.

Ready to take the leap? Click below to learn more about this job opportunity. 👇

We are seeking a talented and detail-oriented Support Manager to join our team. In this role, you will be responsible for assisting authors in navigating our publishing platform, providing guidance on the royalty system, and ensuring clear and timely communication with clients. You will play a key role in coordinating with project managers and resolving client concerns, all while maintaining a positive and professional demeanor.

 

WHAT YOU WILL DO:

• Platform Assistance: Assist authors in navigating our cutting-edge platform to enhance their publishing experience.
• Project Coordination: Coordinate with project managers to provide timely updates to authors on their book's progress.
• Client Communications: Manage client communications through phone calls, texts, and occasional emails, ensuring a seamless experience.
• Conflict Resolution: Address and resolve client concerns with professionalism and tact, always aiming to exceed their expectations.
• Professional Demeanor: Uphold a friendly, confident, and patient demeanor, especially during challenging situations or when clients are less than pleased.
• Case Management: Ensure the timely closure of cases in accordance with established deadlines, maintaining high standards for efficiency and accuracy.
• Daily Reviews: Perform daily reviews of case statuses to identify and address any outstanding or pending tasks.

REQUIREMENTS:

• Proven experience in a support or customer service role, ideally within a publishing or tech platform environment.
• Fluent in English, with strong communication skills to convey information clearly and concisely to clients.
• Exceptional problem-solving abilities and a calm demeanor under pressure.
• Highly organized, detail-oriented, and capable of handling multiple client cases simultaneously.
• Ability to work independently, meet deadlines, and thrive in a fast-paced environment.

PREFFERD SKILLS:

• Familiarity with the book publishing industry or author services is a plus.
• A genuine passion for helping clients and finding solutions to their challenges.

BENEFITS:

• Competitive salary and performance-based bonuses.
• Exposure to cutting-edge marketing technologies and tools.
• Collaborative, innovative, and inclusive company culture.
• Professional development and career growth opportunities.
  
  

If you are passionate about digital advertising, skilled in creative design, and love working behind the scenes to drive results, we encourage you to apply for this exciting opportunity!👇