Request a Quote
We know this form looks like it asks a lot — and you’re right, it does! But every answer helps us recommend the right system, give an accurate price, and deliver a smooth, high-quality experience with no surprises. To keep things simple, the form (just like our website) has been thoroughly tested and “quality-assured” by our two primary-school boys to be completed within 3 minutes — don’t worry, no actual child labour… unless you count paying them in snacks at home 😂 If they can handle it, you’ll breeze through it!
What Type of Quote Do You Require
*
Hot Water System Replacement/New Installation
Hot Water System Repair/Service
Gas Fitting/Gas Appliance Installation
Fireplace Commissioning
Fireplace Repair
Fireplace Service
Water Filtration
General Plumbing
Blocked Drains
Taps & Toilets Replacements
Water Pump Installation
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Urgency
*
Within 1 Business Day
Within 5 Business Days (SAVE $200 off Standard Rates)
Within 20 Business Days (SAVE $400 off Standard Rates)
Number of Household Occupants
*
Existing Water Heater Brand/Model and Size
Existing system location
*
Inside (Main House)*
Inside (Garage)*
Under House*
Outside
Inside Ceiling Cavity*
On Roof*
NA - New Install
Existing System Energy Supply Type
*
Electric
LPG
Natural Gas
Solar*
Heat Pump*
Clearances Available for Internal Installations L(x)W(x)H mm (eg. in cupboard 190cm high x 70cm wide x 80cm deep)
Reason for a new system
*
Existing unit has failed
Existing unit has signs of failure
I need a larger system
Looking for more efficient options
Brand new installation
NEW SYSTEM - Most Important Factors (SELECT 1 ONLY) - Where price is selected the cheapest applicable unit will be quoted
Overall Product Quality
Price
Efficiency
Value For Money
Technology/Connectivity
NEW SYSTEM - Preferred System Type
*
Heat Pump
Solar
Electric Storage
Gas Continuous Flow
Gas Storage
Cheapest
Most Efficient
NEW SYSTEM - Preferred Brand
NEW SYSTEM - Preferred Size
Preferred Installation Location
*
Same as Existing
Relocated
Do you Require Disposal of Existing System?
Yes
No
For Solar Hot Water Systems Do You Require Removal of the Old System
Yes
Water Heater Front (please take all heater photos where possible from 3m away)
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Water Heater Left
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Water Heater Right
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Electricity Meter Board (Full board inc circuits and meters with visible circuit ratings)
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Gas Supply (Bottle arrangement or meters)
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Preferred Installation Location (For relocated or fresh installs only)
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Additional Information
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Urgency
*
Within 1 Business Day
Within 5 Business Days (SAVE $100 off Standard Rates)
Within 20 Business Days (SAVE $150 off Standard Rates)
System Type
*
Electric
HeatPump
Solar
Gas Storage
Continuous Flow
Energy Source
*
Solar
Electric
Natural Gas
LPG
Have you confirmed the power/gas supply is working correctly?
Yes
No
System Make/Model
System Location
*
Internal
External
On Roof
In Ceiling
System Fault
*
No hot water
No hot water (Blowing/Tripping Fuse/Circuit)
No hot water (unable to relight gas system)
System Leaking from Tank
System Leaking from Valves
Low Water Pressure
Low Water Temperature
Unknown
Troubleshooting Step's You Have Taken So Far
Additional Info
Water Heater Front (please take all heater photos where possible from 3m away)
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Water Heater Left
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Water Heater Right
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Electricity Meter Board (Full board inc circuits and meters with visible circuit ratings)
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Gas Supply (Bottle arrangement or meters)
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What is the main goal for filtering the water? (e.g., improving taste, removing specific contaminants, or general filtration)
Preferred Puretec/WFW Model if Known
What type of filter installation is preferred?
*
Undersink
Undersink & Whole House
Reverse Osmosis
Reverse Osmosis & Whole House
Whole House
Whole House inc UV
Shower
Existing Water Supply Type
*
Mains Water
Tank Water (Rain only)
Tank Water (Mains/Rain Mixed)
Tank/Bore Water
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Photo above Sink
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Photo below Sink
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Bench top type
*
Timer/Laminate
Stainless Steel
Ceramic (Requires 3 way tap for new installations)
Stone (Requires 3 way tap for new installations)
Additional Info
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Photo of water inlet location (if unknown please take a photo of yard near water meter for freestanding system)
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Do you know the location where the water enters the house?
*
Yes - Pipework visible on external wall
Yes - Pipework in wall cavity
No
Photo of installation location for new filter system
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Additional Info
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Photo above Sink
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Photo below Sink
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Bench top type
*
Timer/Laminate
Stainless Steel
Ceramic (Requires 3 way tap for new installations)
Stone (Requires 3 way tap for new installations)
Photo of water inlet location (if unknown please take a photo of yard near water meter for freestanding system installation)
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Do you know the location where the water enters the house?
*
Yes - Pipework visible on external wall
Yes - Pipework in wall cavity
No
Photo of installation location for new filter system
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Additional Info
For customers requiring a 3-way mixer tap due to a stone bench top please insert link to preferred mixer. Mixer range available at www.jrgasandwater.com.au/collections/3-way-kitchen-mixer-tap-hot-cold-filtered
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Is your fireplace installation 100% complete including painting
*
Yes
No (Please rebook when completed)
Does the site currently have gas connected?
*
Yes - Natural Gas
Yes - LPG Bottles
No - Please supply LPG bottle for commissioning and i agree to pay an additional $50
Not Connected - Please Rebook Once Connected
Is the access panel installed to allow access to the gas isolation valve on the heater?
*
Yes
No (Please rebook when completed)
Does the heater have power connected and operational to commission the unit?
*
Yes
No (Please rebook when completed)
Completed Installation Photo
*
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I agree if the service is booked and above is found onsite to be incorrect to pay a rebooking fee of $199inc gst
*
Yes
No (Service will not be completed)
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Urgency
Within 1 Business Day
Within 10 Business Days (SAVE $100 off Standard Rates)
Brand
Model
Service Type
Repair
Service
Inspection
Warranty (Claim Number Required)
Warranty Claim Number
Known Faults
Gas Type
Natural Gas
LPG
System Age
Less Than 2 Years
2-5 Years
5 Years Plus
System Location
Internal
External
Additional Info
System Image
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Urgency
Within 1 Business Day or a Day of Your Choice
Within 10 Business Days (SAVE $100 off Standard Rates)
For Appliance/Fixture Replacements - Make/Model of EXISTING
For Appliance/Fixture Replacements - Make/Model of NEW
For Appliance Fixture/Replacements - Please enter cutout dimensions where applicable eg 580w x 470d for stove replacement
Where your project requires electrical work would you like us to quote on any electrical required?
Yes
No
Unsure
Description of Electrical Required Where Applicable
Description of Required Work
Photos of requested work site
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For Applicance/Fixture Replacements - Photos of EXISTING
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For Applicance/Fixture Replacements - Photos of NEW
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Do you require disposal of your existing appliances?
Yes
No
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Do any of the following site access issues apply?
*
Steep Driveways or Land
Stairs
Steps
Tight Access under 1m Wide
Access Via Internals of House
Access or installation under dwelling
Unit, system or product will require manual lifting to location or position. Not applicable for items under 30kg
Restricted Onsite Vehicle Access
Below House Under 2m High
Retaining Walls
Access Via Roof
Access via Ceiling Cavity
Uneven land/sharp dips/valleys/potholes
Tree's/ Foliage
Rocks/Muddy/Gardens/Swampy/Unstable Land
Slippery Ground eg. Moss, Mildew, Oil, Grease, Uncontrolled Water
Fencing/Paneling/Surrounds to be disassembled to gain access
Furniture/Personal Possessions/Cars/Landscaping Features to be moved for access
None of The Above
Photos of each listed access issues
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Site Notes
For tight access please note smallest gap (eg. 65cm from wall to air conditioner)
For access under buildings please note lowest height (eg 160cm from ground to joist under house)
For Solar System Installations & Removals Do Any of the Following Access Issues Apply to Crane Access
Insufficient crane truck access to the property (required room 15x4m)
Insufficient room for crane set-up and outriggers
Overhead power lines within or near the lift zone
Low service lines, NBN or phone cables obstructing access
Insufficient street frontage or legal road access for crane set-up
Trees, awnings, pergolas or structures obstructing the lift path
Unsuitable or unstable ground for crane weight and stabilisers
Excessive distance between crane position and roof lift area (More than 10m)
Traffic control or council permits required for road set-up
No safe drop zone available for removed solar equipment
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Name
*
First Name
Last Name
E-mail
*
example@example.com
Phone Number
*
South East QUEENSLAND Address
*
Street Address
Street Address Line 2
City
State
Postal / Zip Code
Signature
*
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