FINANCIAL POLICY & INFORMATION
We do not allow balances to remain on accounts.
Partnered Rescues receive 30% off exams and 25% remainder of the invoice. (Unless 25% is less than the cost, items are discounted to cost)
Some items/services are non-discountable and are at the discretion of management.
Invoices are typically reviewed for proper discounts and then approved (closed and emailed) 24-72 hours after a hospital visit. Rescue credit card or debit card on file will be charged at this time.
(There is a 3% service charge on all credit cards, not debit cards.)
For hospitalized patients, Rescues are required to sign estimates and leave the full low end of the estimate at the time of hospitalization. The remainder of the invoice is required at discharge.
For extenuating circumstances, our rescue coordinator may arrange a payment plan for the remainder of the invoice. This must be done via an Unpaid Balance Agreement (UBA). See the terms for all UBAs below**. This will only be at the discretion of our Rescue Coordinator and/or management. If you know this may be a factor at the time of admission, please reach out to your Rescue Coordinator as soon as possible to discuss financials.
Failure to make agreed payments will result in the following:
· 1 Month overdue: Rescue discount reverted to full price on delinquent invoices
· 2 Months overdue: Loss of rescue discount on all invoices until the balance paid
· 3 Months overdue: Loss of Rescue Partnership
· 4 months overdue: Collection efforts via Attorney
**UBA Terms: This payment plan is interest-free, and free of billing charges for the duration of the agreed-upon payment period. By completing this document, I (the owner and responsible party) understand that in the event payment is not received by each due date, Mount Laurel Animal Hospital will add a monthly finance charge to my account in the amount of 1.15% (18% annually) or the maximum rate allowed by law. Finance charges will accrue from the original charge date. Mount Laurel Animal Hospital will pursue all legal and/or civil options available to collect full payment on any outstanding balances or monies owed. In the event an account is turned over to collections, Mount Laurel Animal Hospital will be entitled to be reimbursed its collection fees and costs of 35% of the outstanding balance together with any out-of-pocket cost expended.
UBA’s will be processed on the 10th of each month
UBA’s will be split into 3-6 months, depending on the amount
You will be required to sign, and input CC information, for the UBA to be valid
UBA’s will be completed by the Rescue Coordinator or member of the Financial/Management Team ONLY