COMPETENCY TRAINING ORIENTATION
PROGRAM TEST - ADDENDUM.
Prevention of Abuse and Exploitation
60. Abuse includes which of the following?
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Physical abuse
Emotional abuse
Sexual abuse
All of the above
61. A patient is not given water because he/she spills it on the linens. This is an example of
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Physical abuse
Neglect
Sexual abuse
Emotional abuse
62. Everyone in a healthcare organization has the responsibility to prevent abuse and neglect from occurring no matter what his/her role.
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True
False
Reporting Critical Incidents
63. Critical incidents are
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Neglect
Physical abuse
Sexual abuse
All of the above
64. A critical incident is not reportable.
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True
False
65. Who is considered a mandatory reporter in our agency?
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Service coordinator
Agency owner
Receptionist
All of us
Participant Complaint Resolution
66. Which of these is a common reason clients complain to their service provider?
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Dissatisfaction with the service(s) they are receiving
Unhappiness with their caregiver
Concerns about theft
All of the above
67. What are the three typical stages of a complaint investigation?
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Legal action, external handling, assessment
Clarification, conclusion, legal action
Questioning, legal action, conclusion
Clarification, assessment, conclusion
68. If a complaint cannot be handled by the agency, what needs to be done?
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The issues should be taken to court immediately
The complaint should be ignored
The complaint should be escalated to the police
It should be referred to an external complaint handling body
Department Issued Policies and Procedures
69. What is the purpose of policies and procedures?
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To make our jobs more difficult
To add more complexity to our jobs
To help us act and behave professionally with one another, with clients, and the work environment
To add more formality to the workplace
70. It is mandatory to follow policies and procedures.
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True
False
71. Which of the following are you obligated to report to the agency in accordance with their policies and procedures?
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Any of the Zero tolerance behaviors outlined in the policy and procedure manual
Disobeying federal, state, or municipal laws
Disobeying client and employee safety, health, and security
All of the above
Quality Management Plan
72. What does QMS stand for?
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Quality Management System
Quality Method Statement
Quality Measurement System
Quality Multiple Solutions
73. The purpose of a Quality Management Plan is to
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Quality Management Plans help evaluate and/or modify procedure to ensure they deliver the desired results
Quality Management Plans are often viewed as a set of instructions
To ensure the employees are aware of the quality requirements and that they are being met
All of the above
74. A well-defined Quality Management Plan is essential for ensuring that company-wide processes are being followed.
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True
False
Fraud and Financial Abuse Prevention
75. Which of the following are examples of fraud?
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Falsifying financial records to cover up theft
Theft or misuse of client or family member money
Intentionally misrepresenting the cost of goods and services provided
All of the above
76. Financial abuse, sometimes called financial exploitation, is a form of elder abuse.
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True
False
77. Which of the following is the best way to prevent fraud and financial abuse?
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Never disclose a client's personal information to anyone
Keeping legal and financial documents in a safe place (safe, lockbox, etc.)
Reporting concerns of friends or family members frequently borrowing money or asking you to buy goods or services with client's funds
All of the above
Applicant's Printed Name
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Date
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Month
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Day
Year
Date
Applicants Signature
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