Hospitality Visit Recap

Hospitality Visit Recap
Restaurant*
Email*
Area Director*
Date

MonthDayYear
Date
Completed By*
MOD(s)*
Guest First Impression / Facilities
Exterior lights, signs, LED/Neon Strip, etc. operating properly.*

YesNoN/A
Exterior lights not on during daylight hours.*

YesNoN/A
Parking lot, sidewalks, and landscaping free of trash/weeds/debris.*

YesNoN/A
Dumpster pad gates closed; exterior trash can empty as needed.*

YesNoN/A
Front door, vestibule, lobby area clean.*

YesNoN/A
Team members observed opening the front door for guests entering and leaving, greeting with a warm welcome, and wearing the proper uniform*

YesNoN/A
Team members walking with guests to table, waiting for guest to be seated, and introducing campaign to guests*

YesNoN/A
Music and lighting levels correct for time of day; TVs on and showing sports only.*

YesNoN/A
Guests greeted within one minute of being seated.*

YesNoN/A
Service Hospitality / Profit
Servers mentioning campaign and introducing Ziosk (if applicable).*

YesNoN/A
Proper beverage napkin usage.*

YesNoN/A
Second beverage before entrée arrives.*

YesNoN/A
Proper pre-bussing and table turns.*

YesNoN/A
FOH team members in clean, crisp uniforms while being friendly and engaging with guests.*

YesNoN/A
Proper number of dinner napkins.*

YesNoN/A
Proper packaging for leftovers.*

YesNoN/A
Manager Visibility / Engagement
Manager visible in dining room.*

YesNoN/A
Headsets in use.*

YesNoN/A
Manager visiting tables and bar guests.*

YesNoN/A
Manager visiting Carside pickup guests.*

YesNoN/A
Google Rating*
Reasons*
Comments
Should be Empty:

Hospitality Visit Recap

Guest First Impression / Facilities

Service Hospitality / Profit

Manager Visibility / Engagement

Comments