Zaza Heights | The Experience

  • Zaza Heights| The Experience

    Please review your experience at our Heights location.
  • What is/was the date of your visit?*
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  • FIRST IMPRESSIONS Experience

  • Rows
  • Were you greeted promptly and hospitably by a staff member?*
  • Is the team in uniform - branded concept shirt?*

  • TABLE SIDE Experience

  • Rows
  • Were employees neat in appearance - clean apron and shirt?*
  • Did the employee taking your order ask if this was your first time in?*
  • Did the employee taking your order ask about allergies or dietary restrictions?*
  • Did a team member help keep your table clear of dirty dishes, providing a pleasant environment?*
  • Were you encouraged to look at the cocktail menu or offered a dessert? While placing your order?*

  • FOOD & BEVERAGE Experience

  • Did you receive the food you ordered exactly as you ordered it?*
  • Did your server/food runner name each item with any modifications as they presented it to the table?

  • ATMOSPHERE & ENVIRONMENTAL Experience

  • Are team members neat in appearance? Hair neat, clean uniforms, clean aprons, etc.*
  • Are all lights on and functioning? *
  • Are lights at an appropriate level for the time of day? *
  • Is music at an appropriate volume and genre given the store's activity level?*
  • Was the restroom tidy?*
  • Are all restroom fixtures functioning properly? (soap dispensers, faucets, toilets)
  • Did you see a manager present on the dining floor?
  • Did you see manager engaging with guests?
  • Did a manager stop and speak with you?
  • Did the staff give you a friendly farewell?
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  • FIRST IMPRESSIONS: To-Go Experience

  • Did the person taking your order state their name & location with a warm greeting when answering the phone*
  • Did you receive an accurate wait time over the phone?*
  • Did they repeat your order back to you?*
  • Was your food packaged appropriately?*
  • Did you receive all items as ordered?*
  • Did you receive to-go ware?*
  • Rows
  • Were you greeted promptly and hospitably by a staff member?*
  • Is the team in uniform - branded concept shirt?*
  • Are team members neat in appearance? Hair neat, clean uniforms, clean aprons, etc.*
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