Zaza Heights| The Experience
Please review your experience at our Heights location.
What is/was the date of your visit?
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Month
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Day
Year
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Hour Minutes
AM
PM
AM/PM Option
Are you dining in, taking out, or just have some feedback?
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Please Select
Dining In
Take Out
Feedback
Name
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First Name
Last Name
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FIRST IMPRESSIONS Experience
Front of Restaurant/Entrance
Rows
Needs Attention
Looks Great
Other
Exterior Landscaping
Sidewalk Clear of Debris
Front Door Condition
Front Windows Condition
Umbrellas (if present) Open
Interior floors Condition
All Glass Surfaces
Any Additional Comments on First Impressions:
Were you greeted promptly and hospitably by a staff member?
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Yes
No
Is the team in uniform - branded concept shirt?
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Yes
No
TABLE SIDE Experience
Menu & Table Conditions:
Rows
Needs Attention
Looks Great
Other
Menu Screens
Condiments/Caddies
Special Listed Clearly
Table Base Stable
Surface of Table
Additional feedback on table conditions:
Were employees neat in appearance - clean apron and shirt?
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Yes
No
Did the employee taking your order ask if this was your first time in?
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Yes
No
Did the employee taking your order ask about allergies or dietary restrictions?
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Yes
No
Was the staff friendly and engaging?
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Disengaged, not friendly, slow service, doesn't want to be here.
1
2
3
4
Friendly, hospitable. I felt taken care of, seen, and well attended to.
5
1 is Disengaged, not friendly, slow service, doesn't want to be here. , 5 is Friendly, hospitable. I felt taken care of, seen, and well attended to.
Did a team member help keep your table clear of dirty dishes, providing a pleasant environment?
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Yes, they took plates and dishes away to keep the table pleasant.
No. They did not clear anything and the table became crowded and unplesant.
Were you encouraged to look at the cocktail menu or offered a dessert? While placing your order?
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Yes
No
Rate the overall ambiance of the store.
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Unpleasant. Didn't feel comfortable, fresh, inviting, or clean.
1
2
3
4
Wonderful! Great atmosphere to enjoy a meal!
5
1 is Unpleasant. Didn't feel comfortable, fresh, inviting, or clean., 5 is Wonderful! Great atmosphere to enjoy a meal!
Any additional feedback on the staff:
FOOD & BEVERAGE Experience
Did your cocktail/mocktail/beer/wine look and taste like you expected it to?
Did you receive the food you ordered exactly as you ordered it?
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Yes
No
Did your server/food runner name each item with any modifications as they presented it to the table?
Yes.
No
N/A. No modifications on any order.
Did your food look like you expected it to? Were any elements lackluster?
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Is any of the dishware, silverware, or glassware worn, chipped, dirty, discolored, or in disrepair of any kind?
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ATMOSPHERE & ENVIRONMENTAL Experience
Are team members neat in appearance? Hair neat, clean uniforms, clean aprons, etc.
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Yes
No
Other
Are any decor or furniture items in disrepair or unclean/unkempt?
Are all lights on and functioning?
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No
Yes
Are lights at an appropriate level for the time of day?
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Yes.
No.
Is music at an appropriate volume and genre given the store's activity level?
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Yes
No
Was the restroom tidy?
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Yes
No
N/A Did not use restroom.
Are all restroom fixtures functioning properly? (soap dispensers, faucets, toilets)
Yes
No
N/A Did not use restroom.
Did you see a manager present on the dining floor?
Yes
No
Did you see manager engaging with guests?
Yes
No
Did a manager stop and speak with you?
Yes
No
Did the staff give you a friendly farewell?
Yes
No
Any additional feedback on the manager presence?
Photos of any concerns:
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FIRST IMPRESSIONS: To-Go Experience
How did you place your order?
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Please Select
Call In
Online
Did the person taking your order state their name & location with a warm greeting when answering the phone
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Yes
No
Placed order online
Did you receive an accurate wait time over the phone?
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Yes
No
Did they repeat your order back to you?
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Yes
No
Was your food packaged appropriately?
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Yes
No
Did you receive all items as ordered?
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Yes
No
Did you receive to-go ware?
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Yes
No
Additional feedback about placing to-go order:
Front of Restaurant/Entrance
Rows
Needs Attention
Looks Great
Other
Exterior Landscaping
Sidewalk Clear of Debris
Front Door Condition
Front Windows Condition
Umbrellas (if present) Open
Interior floors Condition
All Glass Surfaces
Any Additional Comments on First Impressions:
Were you greeted promptly and hospitably by a staff member?
*
Yes
No
Is the team in uniform - branded concept shirt?
*
Yes
No
Are team members neat in appearance? Hair neat, clean uniforms, clean aprons, etc.
*
Yes
No
Other
Did your food look like you expected it to? Were any elements lackluster?
*
Your Name:
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General Feedback
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