Zaza Heights| The Experience
Please review your experience at our Heights location.
What is/was the date of your visit?
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Month
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Day
Year
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Hour Minutes
AM
PM
AM/PM Option
Are you dining in or taking out?
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Please Select
Dining In
Take Out
Catering
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FIRST IMPRESSIONS Experience
Front of Restaurant/Entrance
Needs Attention
Looks Great
Other
Exterior Landscaping
Sidewalk Clear of Debris
Front Door Condition
Front Windows Condition
Umbrellas (if present) Open
Interior floors Condition
Host Stand Condition
All Glass Surfaces
Any Additional Comments on First Impressions:
Were you greeted promptly and hospitably by a staff member?
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Yes
No
Is the team in uniform - branded concept shirt?
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Yes
No
If you encountered a wait, was the response and explanation of our wait system clear and delivered warmly and knowledgeably?
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Yes
No
I did not have a wait time.
Did your host deliver a food menu and a current specials card at the time of seating?
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Yes, I received a main food menu and a card detailing current specials.
I did not receive a food specials card with my main menu.
TABLE SIDE Experience
Menu & Table Conditions:
Needs Attention
Looks Great
Other
Table Menu
Condiments/Caddies
Cocktail Book
Special Promo Cards
Florals on Table (if present)
Table Base Stable
Surface of Table
Additional feedback on table/menu conditions:
What was your servers name?
Was your server neat in appearance - clean apron and shirt?
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Yes
No
Did your server ask if this was your first time in?
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Yes
No
Did your server write down & repeat your order?
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Yes
Did not write my order down. Did not repeat my order.
Wrote my order down. Did not repeat my order.
Did your server ask about allergies or dietary restrictions?
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Yes
No
Did your server use a tray for all food items throughout the meal?
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Yes
No
Was your server friendly and engaging?
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Disengaged, not friendly, slow service, doesn't want to be here.
1
2
3
4
Friendly, hospitable. I felt taken care of, seen, and well attended to.
5
1 is Disengaged, not friendly, slow service, doesn't want to be here. , 5 is Friendly, hospitable. I felt taken care of, seen, and well attended to.
Did your server keep your table clear of dirty dishes, providing a pleasant environment?
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Yes. My server took plates and dishes away to keep the table pleasant.
No. My server did not clear anything and the table became crowded and unplesant.
Were you encouraged to look at the cocktail menu or offered a dessert?
Yes
No
Was your check presented and returned in an appropriate amount of time?
Yes
No
Rate the overall ambiance of the store.
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Unpleasant. Didn't feel comfortable, fresh, inviting, or clean.
1
2
3
4
Wonderful! Great atmosphere to enjoy a meal!
5
1 is Unpleasant. Didn't feel comfortable, fresh, inviting, or clean., 5 is Wonderful! Great atmosphere to enjoy a meal!
FOOD & BEVERAGE Experience
Did your cocktail/mocktail/beer/wine look and taste like you expected it to?
Did you receive the food you ordered exactly as you ordered it?
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Yes
No
Did your server/food runner know to whom or where each food item was meant to be served?
Yes
No
Did your server/food runner name each item with any modifications as they presented it to the table?
Yes.
No
N/A. No modifications on any order.
Did your food look like you expected it to? Were any elements lackluster?
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Is any of the dishware, silverware, or glassware worn, chipped, dirty, discolored, or in disrepair of any kind?
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ATMOSPHERE & ENVIRONMENTAL Experience
Are team members neat in appearance? Hair neat, clean uniforms, clean aprons, etc.
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Yes
No
Other
Are any decor or furniture items in disrepair or unclean/unkempt?
Are all lights on and functioning?
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No
Yes
Are lights at an appropriate level for the time of day?
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Yes.
No.
Is music at an appropriate volume and genre given the store's activity level?
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Yes
No
Was the restroom tidy?
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Yes
No
N/A Did not use restroom.
Are all restroom fixtures functioning properly? (soap dispensers, faucets, toilets)
Yes
No
N/A Did not use restroom.
Your Name:
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FIRST IMPRESSIONS: To-Go Experience
How did you place your order?
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Please Select
Call In
Online
Did the person taking your order state their name & location with a warm greeting when answering the phone
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Yes
No
Placed order online
Did you receive an accurate wait time over the phone?
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Yes
No
Did they repeat your order back to you?
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Yes
No
Was your food packaged appropriately?
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Yes
No
Did you receive all items as ordered?
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Yes
No
Did you receive to-go ware?
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Yes
No
Additional feedback about placing to-go order:
Front of Restaurant/Entrance
Needs Attention
Looks Great
Other
Exterior Landscaping
Sidewalk Clear of Debris
Front Door Condition
Front Windows Condition
Umbrellas (if present) Open
Interior floors Condition
Host Stand Condition
All Glass Surfaces
Any Additional Comments on First Impressions:
Were you greeted promptly and hospitably by a staff member?
*
Yes
No
Is the team in uniform - branded concept shirt?
*
Yes
No
Are team members neat in appearance? Hair neat, clean uniforms, clean aprons, etc.
*
Yes
No
Other
Did your food look like you expected it to? Were any elements lackluster?
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Your Name:
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