Oklahoma Labor Market Statistics Customer Satisfaction Survey
The purpose of this very brief survey is to help us serve your needs more effectively. By understanding where we are exceeding your expectations, or need to improve, we can allocate our resources to provide better products/services. Our goal is to proactively monitor your satisfaction, so please provide constructive feedback that we can incorporate into our strategy.
1. In general, how do you use our labor market information products?
General Information
Research & Planning
Tracking Economic Trends
Media
Other
2. Which of the following words would you use to describe our products? (Choose all that apply)
Reliable
High Quality
Useful
Ineffective
Unreliable
3. How well do our products meet your needs?
Extremely Well
Very Well
Somewhat Well
Not So Well
Not At All Well
If you have asked, called or emailed our staff for help, please answer the next three questions based on your experiences. If you haven’t had contact with our staff but have only utilized our website, please skip down to question #7.
4. Overall, how would you rate the quality of your customer service experience?
Very Positive
Somewhat Positive
Neutral
Somewhat Negative
Very Negative
5. How well did we understand your questions and concerns?
Extremely Well
Very Well
Somewhat Well
Not So Well
Not At All Well
6. How much time did it take us to address your questions and concerns?
Much Shorter Than Expected
Shorter Than Expected
About What I Expected
Longer Than Expected
Much Longer Than Expected
Did Not Receive a Response
7. How often do you visit the OESC LMI website for labor market information?
Often
Frequently
Seldom
First Time
8. Please take a moment to rate the Content, Design, and Ease of Navigation of the Labor Market website.
Exceptional
Above Expectations
Meets Expectations
Below Expectations
Poor/Unaceptable
Content
Design
Ease of Navigation
9. How helpful was the Labor Market Information website in assisting you in making informed career, business, curriculum or other decisions?
Very Helpful
Helpful
Somewhat Helpful
Not Helpful
Not Helpful At All
Don't Know
10. In thinking about your most recent experience with our website, how would you rate your overall satisfaction?
Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Unsatisfied
Very Unsatisfied
11. Based on your experience using the website, how likely are you to use it again?
Definitely Will
Probably Will
Not Sure
Probably Will Not
Definitely Will Not
12. Do you have any comments, questions, or concerns?
13. Please tell us little about yourself by selecting that category that applies to you:
Business Owner
Federal/State/Local Government
Policymaker
Job Seeker
Economic Developer
HR Specialist
Student
Educator
Workforce Development Board
Other
14. I am
18 or Younger
19-24
25-39
40-64
65 or older
Male
Female
15. If you would like to comment on or recognize the service you received from a particular OESC employee please identify them in the box below. We value your feedback and want to make sure that we offer outstanding customer service
Submit
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