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  • Customer Service Review

  • 1. General Experience

  • 2. Technical Skills & Problem Solving

  • Were you able to get assistance by telephone or email?
  • Where necessary, was a technician deployed in a timely manner?
  • Were there any issues left unresolved after the technician’s visit?
  • Did the technician provide you with tips or advice for preventing future issues?
  • 3. Communication and Customer Interaction

  • Did the technician take the time to listen to your concerns and answer any questions you had?
  • 4. Overall Satisfaction and Future Recommendations

  • Should be Empty: