Client Experience and Business Growth Survey
I’d love to hear about your experience and how the project has impacted your business. This survey will take just a few minutes to complete and will help me continue to improve my services, while also highlighting your business’s growth. Your feedback will be used to create case studies that showcase the results of your project. Please answer the questions in as much detail as you’re comfortable with. Your insights are invaluable, and I appreciate your time!
How clear and transparent was the information provided about the project scope, timeline, and costs at the beginning?
Not Clear at All
1
2
3
4
Very Clear
5
1 is Not Clear at All, 5 is Very Clear
How satisfied were you with the communication and updates provided throughout the project?
Excellent – consistent and clear
Good – generally timely and informative
Fair – occasional delays or gaps in communication
Needs improvement – often unclear or slow
Did the final outcome align with your business’s goals and vision?
Not al all
1
2
3
4
Perfectly Aligned
5
1 is Not al all, 5 is Perfectly Aligned
Since the completion of this project, have you noticed any changes in key business metrics (e.g., sales, leads, customer engagement)?
Significant improvement
Moderate improvement
Minor improvement
No noticeable change
If applicable, can you provide specific percentages or figures that highlight any improvements? Example metrics could be increases in sales, leads, website traffic, or customer engagement.
What feedback have you received from your customers or clients regarding the updated website?
Can you share any recent achievements or milestones in your business since our work together? This helps illustrate growth and success attributed to your project.
In what ways do you feel that this project has added value to your business? (select any/all that apply)
Increased visibility and reach
Enhanced brand image
Boosted lead generation or sales
Improved customer experience
How has managing your website been since launching?
Anything else you can share with me? Your feedback is MUCH appreciated!
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