Tempest Warranty Claim

If you have more than one paddle you are requesting a warranty for, please submit a separate warranty claim for each paddle.

To expedite your warranty claim processing, please upload photos of your paddle below. Also, please make sure that the photos are clear so that our customer support team can quickly verify the issue and process your warranty claim. Thank you!

Now we just need to know which replacement paddle you would like if your warranty claim is approved.

You can choose the same paddle as you currently have for no extra charge. If you choose a different shape or upgrade to a different series, there will be an upcharge. The upgrade fees are indicated in the dropdown.

We must review your warranty claim before sending a replacement paddle. By filling out this form, we do not guarantee your claim will be covered or you will be sent a replacement paddle.

No Replacement Fee (Pending Review)

Based on your warranty issue and replacement paddle selection, there is no replacement fee for your warranty claim. However, all warranty claims are subject to review for excessive damage. The majority of warranty claims are not subject to an excessive damage fee.

Exchange policy for Warranty Replacement Paddles

Warranty replacement paddles have an abbreviated exchange policy of 14 days from the date they are received. Warranty replacement paddles that are kept more than 14 days will not be eligible for exchange after that point. We ask that you would please play with your warranty replacement paddle as soon as possible to ensure your satisfaction with the replacement paddle.

 

Excessive Damage Fee

This fee might be incurred after we review your submitted warranty claim. If the paddle shows excessive damage due to multiple hits to the ground or making contact with a hard object other than a ball, a MYR100 excessive damage fee will be applied. The majority of warranty claims are not subject to an excessive damage fee.

 

Abuse/Negligence Checking

All paddles that are returned to our warehouse are reviewed for negligence and/or abuse. Returned paddles that are determined (by senior management) to have been damaged due to abuse/negligence may be subject to delays and stricter inspection on subsequent returns or warranty claims. The most common cause of abuse/negligence is repeated hits to the ground.

What's Next?

Our team will usually follow up on all claims within 1-2 business days. If you do not see a follow-up from us, please check your spam/junk/social promotions folder as at times our emails may be mistakenly filtered to those folders by your email provider. Adding support@thetempestsport.com to your email contacts list will help to avoid this issue.