This service agreement is written in plain English and designed to be easily understood by all parties.
1. Service Provided
This agreement outlines the provision of support in the form of assistive technology provided by Pocket Support Pty Ltd (ABN 54668738994). The Pocket Support application assists NDIS participants in coordinating and improving the safety involved with service delivery from their support teams through a secure platform.
Participants maintain full choice and control and may discontinue use at any time.
2. Cost of Support
The cost for this support is an annual subscription fee of $162, which grants access to all available features of the Pocket Support application.
If participants wish to use NDIS funds for this payment, they must complete the billing details at the bottom of this service agreement to authorise the transaction and provide required details. Pocket Support will invoice this service as:
• Support Category: Assistive Technology – Low Cost
• Line Item: Assistive Products for Personal Care and Safety – 03_090000911_0103_1_1
•Budget Category: Consumables
3. Responsibilities
• Provider Responsibilities
Pocket Support Pty Ltd (ABN 54668738994) will provide access to its application and its features, facilitating secure communication and coordination among the participant’s support team.
Pocket Support Pty Ltd is solely responsible for the provision and maintenance of the application itself and does not oversee or assume responsibility for interactions or communications between the participant and any individuals they invite or engage with through their Pocket Support profile.
We handle personal information in accordance with our Privacy Policy.
• Participant Responsibilities
Participants are responsible for maintaining an active subscription to retain access to the application. If they choose to cancel, they must notify Pocket Support.
Refunds for cancellations will be calculated on a pro-rata basis according to the time used and will be issued to the original payment account associated with the subscription (e.g. participant, representative, or plan manager).
A $50 administrative fee will be retained from the refunded amount to cover setup and cancellation processing, including the preparation of service agreements, invoicing, and account administration. This fee is non-refundable once the setup process is complete.
4. Service Start and Duration
This agreement begins on the date the participant or representative submits the signed agreement and remains in effect as long as the participant maintains an active subscription.
Should there be a significant change to the pricing structure, the participant will be informed upon resubscription and will have the option to agree to the updated terms or discontinue their subscription.
5. Changes to the Agreement
If either party wishes to make changes to this service agreement, they must provide the other party with a minimum of 14 days’ notice. Any changes will only take effect after the notice period has elapsed and both parties have agreed to the updated terms.
6. Dispute Resolution
In the event of a dispute, the participant can contact Michael at
📧 mthompson@pocketsupport.com.au
We are committed to resolving concerns fairly and respectfully. If unresolved, participants may contact the NDIS Quality and Safeguards Commission via ndiscommission.gov.au.
7. Independent Use Without a Representative
Some participants may have the capacity to represent themselves and manage their own subscription and profile without the need for a nominated representative.
In these cases, the participant can complete and agree to this service agreement independently. By doing so, they confirm they understand the service being offered and have the capacity to make informed decisions regarding their supports.
If the participant is under 18 or does not have the capacity to enter into this agreement, a representative (e.g. parent, guardian, or nominee) is required to complete the agreement on their behalf.
8. Acknowledgment
By agreeing to these terms and maintaining an active subscription, the participant (or their representative) acknowledges that they understand and accept the terms of this service agreement.