1. Service Provided
This agreement outlines the provision of support in the form of assistive technology provided by Pocket Support Pty Ltd (ABN 54668738994). The Pocket Support application assists NDIS participants in coordinating and improving the safety involved with service delivery from their support teams through a secure platform.
2. Cost of Support
The cost for this support is an annual subscription fee of $162, which grants access to all available features of the Pocket Support application.
If participants wish to use NDIS funds for this payment, they must complete the billing details at the bottom of this service agreement to authorize the transaction and provide required details. Pocket Support will invoice this service as Assistive Technology - Assistive Products for Personal Care and Safety, under NDIS line item 03_090000911_0103_1_1. This amount will be drawn from the participant’s Consumables budget, classified as Low cost assistive technology.
3. Responsibilities
• Provider Responsibilities
Pocket Support Pty Ltd (ABN 54668738994) will provide access to its application and its features, facilitating secure communication and coordination among the participant's support team. However, Pocket Support Pty Ltd is solely responsible for the provision and maintenance of the application itself and does not oversee or assume responsibility for interactions or communications between the participant and any individuals they invite or engage with through their Pocket Support profile.
• Participant Responsibilities
Participants are responsible for maintaining an active subscription to retain access to the application. If they choose to cancel, they must notify Pocket Support.
Refunds for cancellations will be calculated on a pro-rata basis according to the time used and will be issued to the original payment account associated with the subscription (e.g. participant, representative, or plan manager).
A $50 administrative fee will be retained from the refunded amount to cover setup and cancellation processing, including the preparation of service agreements, invoicing, and account administration. This fee is non-refundable once the setup process is complete.
4. Duration of Agreement and Changes
This agreement will remain in effect as long as the participant maintains an active
subscription. Should there be a significant change to the pricing structure, the participant will be informed upon resubscription, and they will have the option to agree to the updated terms or discontinue their subscription.
If either party wishes to make changes to this service agreement, they must provide the other party with a minimum of 14 days’ notice. Any changes will only take effect after the notice period has elapsed and both parties have agreed to the updated terms.
5. Dispute Resolution
In the event of a dispute, the participant can contact Michael at
mthompson@pocketsupport.com.au to discuss and seek resolution. All disputes will be managed fairly and with consideration of the participant's feedback and concerns.
6. Acknowledgment
By agreeing to these terms and maintaining an active subscription, the participant
acknowledges that they understand and accept the terms of this service agreement.