DELUXE GUITARS & BACKLINE HIRE

Please upload photo identification confirming yourself as the person completing this Hire Application Form.

Acceptable forms of photo identification include:

• Australian Driver Licence
• Australian or Foreign Passport

Payment and Booking Confirmation Policy:

Once this form is completed and signed, we will send you a payment link from our online payment provider, Fat Zebra. Fat Zebra is a PCI DSS Tier 1 certified service provider, ensuring secure and compliant payment processing.

The payment of $100 is a Non-Refundable Booking Confirmation Fee and will store your credit card information on file for processing the balance payment at our discretion before the job start date.

Please note: The full payment is not charged upfront during the booking confirmation phase, as jobs often undergo adjustments before finalization.

Cancellation Policy

Any jobs that have been confirmed and booked are considered billable in their entirety at the time of confirmation by the hirer. Cancellations after this point of either the entire job, or individual components of the job will be charged at 100% full rate if cancelled within 48 hours of the job start time / 50% rate if cancelled within 72 hours of the job start time.
All weekend job start times are considered to be the Friday at 10:00am.

Any confirmed jobs that are subsequently cancelled outside the Cancellation Window, will simply incur the Non-Refundable Booking Confirmation Fee.

Balance Payment and Security Deposit:

Balance Payment:
The remaining balance of your booking will be processed 3 business days prior to the scheduled job start date, using the credit card information you provided at booking.

Security Deposit:
A pre-authorization security deposit of $200 will also be applied to your credit card.

• Please note: Debit cards are accepted but are not preferred. If a debit card is used, the security deposit amount may be higher based on the value of the rental assets involved in your booking. The deposit can range from $500 to $5000, depending on the job's asset value. We will notify you of the required deposit amount upon quote acceptance.
• The security deposit is held as a pre-authorization to ensure we have adequate time to inspect and clean all rental assets, confirming that they are returned in their original working condition. Any missing or damaged items will be charged at full replacement cost against your security deposit. 
• Pre-Authorization Hold: The security deposit is held by your credit card provider as a pre-authorization and will naturally dissolve after 3-10 business days, depending on your bank’s policies. The hold will temporarily affect your available funds balance or spending limit.

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Fat Zebra employs advanced encryption (SSL/TLS) to ensure the protection of all transaction and personal data exchanged between customers and merchants. All sensitive payment data is stored in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Fat Zebra has built-in fraud detection mechanisms to monitor suspicious activity and mitigate the risk of fraud or unauthorized transactions.

For added security, the platform uses 3D Secure (3DS) for customer authentication, which may require customers to provide additional information or confirmation during the payment process.

For more information on encryption and security with the Fat Zebra payment platform, please visit: FAT ZEBRA PCI Certification

1. OFFER
The hirer by this signature agrees to hire the goods, accessories or equipment (“the goods”) described herein from Sound Solution Australia Pty Ltd, or its permitted assigns (“the owner”) for the hire period and to pay the total hire fee payable and observe the conditions terms and covenants contained in the Agreement to Hire hereof.
2. RENTAL PERIOD
The hire period shall commence from the date of acceptance of goods to the hirer until the goods are returned or repossessed by the owner. The owner may terminate the hire period after receiving proper confirmation of the theft or destruction of the goods. The hirer shall return the goods to the owner on the date due back specified on the agreement hereof or on such earlier date as the owner may require under clause 7 hereof.
3. ACCEPTANCE
The owner may accept this offer by delivering the goods to the hirer.
4. CANCELLATIONS
Any jobs that have been confirmed and booked in are considered billable in their entirety at the time of confirmation by the hirer. Cancellations after this point of either the entire job, or individual components of the job will be charged at 100% full rate if cancelled within 48 hours of the job start time / 50% rate if cancelled within 72 hours of the job start time. All weekend job start times are considered to be the Friday at 10:00am.
5. TOTAL HIRE FEE PAYABLE
The total hire fee payable shall be the aggregate of:
(i) The hire charge for the use of the goods calculated in accordance with the relevant writings and figures set forth on the front hereof under "HIRE FEE PAYABLE".
(ii) A sum equal to the value of the goods, accessories and equipment lost or stolen during the rental period.
(iii) The owners expenses both legal and incidental.
(iv) Accumulated interest on all amounts due but unpaid.
The total hire fee payable shall be due to owner from the hirer either on demand by the owner or at the end of the hire period whichever is sooner. The hirer will on demand pay to the owner interest on a daily basis calculated at the rate of 0.10% per day on the amount due but unpaid.
6. HIRERS RESPONSIBILITY FOR LOSS OR DAMAGE TO GOODS
(i) The hirer covenants with the owner that the goods will at the end of the hire period or upon the date of repossession be in good condition free from all damage or defects of any kind whatsoever except for ordinary wear and tear.
(ii) The hirer agrees to pay the owner for the owner’s loss expenses and costs in respect of all such damage and defects which amount shall be recoverable from the hirer on liquidated demand.
(iii) The hirer shall accept full and total responsibility for goods on hire and all risk remain with the hirer. The owner acknowledges that no unit or item of goods hired are covered by the owner by insurance whilst on hire and the hirer covenants to insure goods in the name of the hirer and the owner jointly whilst on hire.
7. HIRERS OTHER OBLIGATIONS
That the hirer shall:
(i) Not allow or permit the goods on hire to be used by any person other than himself or members of his family, members of his band, incorporated company, unincorporated association or acknowledged servants, agents or employees PROVIDED ALWAYS that the owner has received notice from the hirer of the names of persons inclusive of the list above mentioned and the location where the goods are to be used.
(ii) Not allow the goods to be repaired nor allow or create any lien over the goods nor part with possession of the goods.
(iii) Take reasonable care of the goods and not abuse or misuse them in any way whatsoever.
8. OVERDUE ACCOUNT FEES
Clients who are offered 14-day or 30-day accounts due to good credit history are always expected to have their account paid on time. We reserve the right to charge a 5% Overdue Account Fee monthly on any overdue balance. We reserve the right to revoke or refuse Account Status due to poor payment history. Fees can be waived at Deluxe managements discretion.
9. REPOSSESSION
The owner may repossess the goods and the hirer shall on being so required by the owner forthwith return the goods to the owner if:
(i) The hirer is in breach of any term or condition hereof or has made any misrepresentation to the owner, or
(ii) The goods are damaged in any way.
10. LEGAL PROCEEDINGS
In any legal proceedings between the owner and the hirer a certificate signed by a director of the owner shall be evidence of the truth of the facts stated herein including:
(i) Hire period.
(ii) The facts constituting any breach by the hirer, and
(iii) The cost to the owner of making good damage or loss. That the hirer and owner acknowledge that this agreement shall be binding upon the parties subject always to the laws from time to time In force in the State of Victoria.

Warning: Misuse of this equipment is dangerous; Persons using this equipment do so at their own risk. The hirer shall be responsible for any loss or damage occasioned by the use of the equipment. Reference should be made to the standard terms and conditions of hire set out on the back of the Hire Agreement.

REMINDER: THE EQUIPMENT HIRED AS SIGNED FOR IN THE HIRE AGREEMENT OF THIS DOCUMENT IS NOT COVERED BY INSURANCE AGAINST FIRE, THEFT, BURGLARY OR ACCIDENTAL DAMAGE AND AS SUCH THE RESPONSIBILITY FOR LOSS OR DAMAGE OF THE EQUIPMENT LIES WITH THE HIRER.

Data Security & Privacy
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