Policies and Agreements

CANCELATION POLICY

Please provide at least 24 hours’ notice for cancellations or rescheduling. Cancellations made within 24 hours will result in a 50% charge of the service fee. No-shows will be charged the full amount. Your time is valuable, and so is mine. This protects my time and my income. Thank you for your understanding!

LATE ARRIVALS

If you arrive more than 15 minutes late, without contacting me in advance, it will be considered a no-call no-show and the appointment will be automatically canceled. In such cases, 100% of the service cost will be charged. Your time is valuable, and so is mine. This protects my time and my income. Thank you for understanding!

CARD INFORMATION

To facilitate the scheduling of appointments and ensure compliance with my no-show and late cancellation policy, I will securely store your credit card information. This information will be used solely for the purpose of holding your appointment and charging any applicable fees in the event of a no-show or late cancellation, as outlined in our policies. I am committed to protecting your card details and will employ industry-standard security measures to safeguard your information. By providing your card information, you consent to these terms and acknowledge your understanding of my cancellation policy.

PAYMENT FORMS POLICY

 At Samantha’s Holistic Haven, I strive to make payments simple and convenient for my clients. The following payment methods are accepted:

1. Preferred Payment Options:

• Cash

• Venmo

• Zelle

These are my preferred methods of payment, as they help minimize processing fees and allow me to focus on delivering the best care and services to you.

2. Credit/Debit Card Payments:

• I also accept credit and debit card payments securely through my booking platform, Vagaro. These can be processed during checkout or at the time of your appointment.

3. Payment Timing:

• Full payment is due at the time of your service. For certain services, I may require a deposit at the time of booking, and I will provide this information in advance during the booking process.

4. Receipts and Records:

• Receipts are available upon request for all payment methods. If you choose to pay via Venmo or Zelle, I kindly ask that you confirm the transaction with me at the time of payment.

Offering multiple payment options ensures a seamless and enjoyable experience for you. Thank you for your understanding and for supporting my preferred payment methods!

PRICING

All pricing information is publicly available on my website and is subject to change based on various factors, including market demand and result specifications. As such, any discussions regarding pricing must refer to the online listings, which serve as a starting point rather than a fixed rate. Clients are encouraged to review the pricing details online to understand the range and any potential adjustments that may apply. I appreciate your understanding that verbal negotiations on pricing are not permitted, ensuring transparency and consistency in my pricing structure.

CONTRAINDICATIONS FOR TREATMENT

Certain health conditions or recent medical procedures may be contraindicated for specific treatments. Please inform me of any of the following conditions prior to your appointment:

• Allergic Reactions or Skin Sensitivities: For treatments involving products or chemicals, such as lash lifts and brow laminations.

• Pregnancy: Certain treatments may need to be modified or avoided during pregnancy. Please notify us if you are pregnant or suspect you may be pregnant so we can adjust treatments accordingly.

• Recent Medical Treatments: Procedures like Botox, fillers, or recent surgeries may affect the suitability of certain facial or massage treatments. Please disclose any recent procedures to ensure safe treatment planning.

• Respiratory Conditions: For clients with respiratory issues or compromised immune systems, we may suggest rescheduling during times of illness to ensure a comfortable environment.

• Infectious Conditions: Conditions such as cold sores, conjunctivitis, or any other contagious skin or eye conditions should be disclosed, as they may necessitate rescheduling to avoid spreading to others.

SERVICE ADJUSTMENT PERIOD

Following your appointment, a one-week grace period is provided during which any adjustments/changes or re-do's will be addressed at no additional cost. However, once this one-week period has elapsed, any requests for alterations will incur the full standard fee. It is important to communicate any concerns or desired changes within this timeframe to avoid additional charges. Thank you for your understanding and cooperation in this matter.

No Refunds for Completed Services: All completed services are non-refundable. Adjustments are offered as a courtesy to maintain satisfaction but do not constitute a refund.

PHOTOGRAPHY CONSENT

 Client Consent for Photos: With your permission, we may take before-and-after photos to share on social media and for marketing purposes. No photos will be taken or shared without your written consent.

 Opt-Out Option: If you prefer not to have your photos used, please let us know, and we will respect your privacy.

SERVICE PROIVDER RIGHTS

The service provider reserves the right to refuse service if, in their professional judgment, they believe they cannot meet the client’s expectations or if there is a perceived mismatch in compatibility. This decision is made to ensure the highest level of satisfaction and quality in the services provided. In such cases, the service provider will communicate this decision to the client as early as possible, allowing both parties to explore alternative options. The service provider's priority is to foster a positive and productive working relationship that aligns with the client's needs and preferences.

SICK POLICY / RIGHT TO RESCHEDULE

At Samantha’s Holistic Haven, the health and safety of my clients, myself, and others is are my top priority. To maintain a safe and comfortable environment, I kindly ask all clients to adhere to the following sick policy:

 1. Rescheduling When Unwell

If you are feeling unwell, experiencing symptoms of illness (such as fever, cough, sore throat, or body aches), or have been exposed to a contagious illness, please reschedule your appointment. There will be no cancellation fee for rescheduling due to illness, provided I am notified in advance.

2. Notice Requirement

Please inform me as soon as possible if you need to reschedule due to illness. I appreciate receiving at least 24 hours’ notice, whenever possible, to accommodate other clients.

3. Illness During Service

If you arrive displaying signs of illness, I may request to reschedule your appointment in consideration of myself, other clients, and service providers. This is to ensure the health and safety of everyone in our space.

4. Provider’s Right to Reschedule

If I am feeling unwell or am unable to work due to illness, I will notify you as soon as possible and reschedule your appointment at your convenience.

Thank you for helping me maintain a healthy and welcoming environment for all clients. I appreciate your understanding and cooperation.

APPOINTMENT SCHEDULE OPTIMIZATION POLICY

 At Samantha’s Holistic Haven, I strive to provide a seamless and relaxing experience for every client while managing my time effectively. To ensure that my schedule runs smoothly and allows me to serve all clients efficiently, the following policy applies:

1. Appointment Adjustments

• In cases where gaps arise in the schedule on the day of your appointment, I may reach out to request a minor adjustment to your appointment time. This allows me to optimize my schedule and ensure each client receives the best possible experience.

2. Notification and Consent

• Any requested changes will be communicated to you as early as possible. I will always prioritize your convenience and work to find a time that works for both of us.

3. Flexibility Appreciation

• Your flexibility and understanding help me manage my day more effectively, ensuring I can give every client the dedicated care and attention they deserve. If moving your appointment is not possible, your original time will be honored.

4. Client Communication

• You are welcome to decline any adjustment request if it does not work for your schedule. I value your time and appreciate open communication.

GIFT CARD POLICY

 Non-Refundable Gift Cards: Gift card purchases are final and non-refundable. Gift cards are valid for 1 year from the date of purchase and must be presented at the time of service.