Starting January 5, 2026, our new cancellation policy is as follows:
- Notice given 2 days before your appointment (i.e. on Wednesday, for a Friday appointment): No charge
- Notice given the day before your appointment (i.e. on Thursday, for a Friday appointment): $75 charge
- Same-day cancellations or no-shows: $100 charge
We will collect your credit card information when you schedule your first session with us, and save it on our secure payment processor. If you do not have a credit card saved on file with us, we will collect this at your next appointment, or by phone at your earliest convenience. If there are mitigating circumstances to your cancellation you are welcome to discuss this with your treating physical therapist or with our patient coordinator(s).