Terms of use
Medisave UK Ltd reserve the right to reject any personalisation order(s) that are deemed offensive or discriminatory, this also includes the use of foul language. Any personlised order(s) found to have breached these terms of use will be immediately cancelled and refunded. Please note that personalised products such as scrub tops, bags and other uniform are non-returnable.
Artwork Specification
For any personalised items where logos or images have been supplied, the quality of the supplied image is very important for the end result. Please ensure that any logos or images supplied are 150 DPI or more and that the image is as large as possible. For best printing results, a logo or image of 300 DPI is best.
Larger images are more suitable as we are able to downsize these to the personalisation area size whilst maintaining quality. If any logos or images supplied are of low quality, a memeber of our team will be in touch to obtain a better-quality file. If in doubt about the DPI quality of a file, usually file size is a good indicator of quality, with larger files usually being of higher quality.
If a better-quality logo or image is unavailable, we have an in-house design team that can attempt to redraw the supplied artwork to a high quality ready for personalisation. This is a custom service that will be charged for on top of the initial order. The charge will vary based on the complexity of the artwork to be redrawn. Our Customer Service team will be in touch with you throughout the process before commencing work and accumulating charges.
Customer Approval Process
Every customer will recieve a pre-production approval email with visual proof, detailing the placement of any logos or images on the garment, bag or accessory that has beem requested. It is important to highlight any errors, issues or problems at this stage, so any requested changes can be made before production. Quick approval will mean quicker delivery.
Once a personalisation order has been released for production, it will be impossible to make any further changes. Whilst we do our best to correct any spelling errors found on any personlised orders, it is the customers responsibility to approve artwork(s) prior to production.
In cases where low-quality logos or images have been supplied by the customer, any edits, adjustments or redrawn elements by Medisave UK Ltd in-house design team will require full sign-off from the customer prior to any personalisation.
Customer Responsibility for Submitted Artwork
By submitting any artwork, logos, images or designs for our personalisation service, you confirm that you have full rights, permissions and or licenses to use all content provided. Medisave UK Ltd accepts no liability for unauthorised use of copyrighted, trademarked, or proprietary material.
Medisave UK Ltd will require prior written authorisation for the the use of any logos, designs or images belonging to the Police, Fire, Ambulance, NHS Trusts, Security, Medical or any other public facing organisation prior to personalisation.
Delivery Information
Our personalisation service for embroidery and print is subject to an additional 3-5 working day lead time at point of payment, regardless of the delivery option you select at the checkout. In some instances, for example because of low stock levels, as the result of low-quality logos being supplied or customer logo proof approval, personalisation orders can be subject to a 10 day lead time.