Online Return Initiation

Return Initiation

New Vivos not quite the perfect fit? No worries! Start your return below, and we'll guide you through the process.
Name on Order*

First NameLast Name
Email*
example@example.com
Original Order Number: *
Order number format: CA000999999
Item(s) Being Returned:*
You can find the SKU in your original order confirmation, formatted like this: 202022-0439. If you're returning multiple items, please separate the SKUs with a comma.
Before proceeding, please ensure your order meets the following requirements for a full refund:*

Item(s) are unworn, clean and with any original tags attachedIn original packagingWithin 30 days of purchase
Please be aware that returns not meeting these criteria may result in partial refunds or deductions.

Vivobarefoot Canada Delivery & Returns Info
If your return does not meet one or more of these requirements, please provide further information below:
Reason For Return:*

Wrong Size: Too SmallWrong Size: Too BigStyle Didn't Suit MeQuality Not As ExpectedPurchased MultipleOther

Clearance or Marked-Down Items:
Did you purchase this item on sale or at a marked down price? (This does not include full priced items purchased with a discount code)

Yes, the item was marked down.No, the item was not marked down.
Read more information regarding Returns & Exchanges
For returns of marked-down or clearance items, please confirm that you have read and agree to our return policy terms: refunds for these items will be issued as a gift card, which will be sent to you via email.*

I have read through and agree to the terms of serviceThis does not apply to my return

To complete your return, please follow these steps:

Repack the Shoes: Place the shoes back in their original shoe box, including any paper stuffing or wrapping from the original order.

Secure the Package: Pack the shoe box into a protective outer package, such as the original shipping mailer or any bag/box of your choice. Attach the prepaid return label included.

We advise you to keep the return shipment tracking number for your records.
Associated Return Label Tracking Number:
Can be found on return label in 16 digit format: eg. 1234 5678 9012 3456
Drop Off:
- If your return label is from Canada Post, please drop your parcel off at your nearest Canada Post location.
- If your return label is from FedEx, please drop it off at your nearest FedEx location.
Once we receive your original order and it passes our quality assurance process at the warehouse, we will proceed with processing a refund to your original form of payment.

Please allow up to 21 days for the refund to be processed.

Any questions? Please reach out to us at customerservice@vivobarefoot.ca
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Return Initiation