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Frequently asked Questions
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1
What level of customer service can I expect?
We offer 24/7, 365-day-a-year support with toll-free customer support that is always accessible. Whether you have questions about tech, billing, deposits, or anything else, we've got you covered. You are guaranteed not to wait on hold for more than 5 minutes. Additionally, our equipment provides you with the ability to request customer support on the screen, eliminating the need to make a phone call.
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2
What kind of businesses use Vybe's services?
Just about any type of business that accepts credit and debit cards can benefit from our services. From auto repair shops and daycare centers to retail establishments and professionals like doctors, lawyers, dentist and accountants. Vybe Payments can put money in your pocket every month---a lot of it!
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3
Free equipment. What's the catch?
Here at Vybe Payments, not only is the equipment free, but there are also no long-term commitments. You won't have to sign a 36-month contract like with most other processors out there. We offer a month-to-month agreement. When you are done with the equipment, simply send it back – that's all we ask..
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4
What if I need more than one piece of equipment?
Our online sign-up process allows you to select one piece of equipment at a time. However, upon signing up, we will promptly email you with the option to choose an additional piece of equipment. You just need to email us to let us know, and we will ship all selected pieces of equipment at the same time. If you want more than one piece of equipment, some conditionals apply* See TOS below.
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5
What's the difference between our Zero fee and Traditional plan?
We handle processing costs a bit differently. We provide you with full autonomy to choose whether you want to absorb the transaction fees and pay a small fee to start accepting your customers' cards with our traditional plan. Alternatively, you can opt for our zero-fee plan, where our POS equipment will display both cash prices and card prices, allowing you to pass the small transaction fee to your customers. In most cases, 99.9% of customers will have no problem paying a few extra cents to use their credit card.
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6
What is the Vybe -0- fee processing program?
A unique and very popular program that was developed to help businesses nationwide save virtually 100% on processing fees by offering their customers two pricing
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7
Are there any hidden fees?
We do not have any hidden fees; everything is transparent and upfront. If you choose our traditional plan, you will pay 2.69% per transaction. Alternatively, if you opt for our ZERO Fee plan, you will pay 0.00% per transaction. Our equipment is always free of charge so you will not have to pay a rental or lease fee. However, it's important to note that we do have fees for additional services and software. We believe in 100% transparency. On average, our customers pay $20.00 per month total.
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8
Great, I am really excited about the Vybe Payments dual pricing idea. What are my next steps?
It's easy! Just press get started button and fill out a simple form that will only take you a couple of minutes. Business and personal information is confidential and secure.
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9
Can I switch Pricing Plans at a later date?
You can switch pricing plans anytime you want. For instance, if you select the zero-fee plan initially and later decide that you'd prefer to absorb the cost of transactions yourself, you can make that change. Similarly, if you start with the traditional plan and later decide you'd like to save thousands of dollars each year, you can always switch to our dual pricing program.
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10
Is there a credit-check to sign up?
We will never conduct a hard credit check here. You will not lose any credit points when signing up with Fired Up POS. We will only perform a soft check to verify your identity and banking information, ensuring we know where to deposit your funds
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11
How does signing up with Vybe Payments work?
Signing up is very simple and easy. All you need to do is click "Sign Up Now" anywhere on this page. You will then be prompted to select your equipment type. Once you've selected your free equipment, you will be prompted to choose your plan, either traditional or zero-fee processing. Then, you will provide a few details about your business. The whole process takes only 5 minutes.
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12
What do I need to do to get started with Vybe Payments?
Get ready for the exciting part! We'll provide you with everything you need in one convenient package. Inside, you'll find a payment terminal, as well as signage for your front door and the terminal area that explains the dual pricing program. Plus, we will provide all the training for both you and your staff. As a bonus, you will receive FREE paper for a year.
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