Complaint & Appeal Form V1.0 Oct 2024

AOWL-024 | Oct 2024

Current studentHost employerStaffOther

ComplaintAppeal (Not rerelated to assessment)Assessment marking appealOther

Please specific

Name

First NameLast Name

MaleFemaleOther

Email

example@example.com

Phone Number (mobile)

Please enter a valid phone number.Format: (000) 000-0000.

Phone Number (landline)

Please enter a valid phone number.Format: (000) 000-0000.

Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Date

Campus

Student ID

Qualification details / Unit details

I have read and understand the Academy of Workplace Learning Compliant Policy & Procedure and I declare that the other party to the compliant may be contacted in an attempt to resolve the issue. I agree that Academy of Workplace Learning may conduct independent evaluation checks and that I may be requested to submit further information upon request or attend a meeting to discuss this matter further.

I agree

Please specific your complaint

YesNo

Please outline the details of your complaint or appeal.

What actions have you taken, in an attempt to resolve the issue?

What action or resolution would you like to see occur or implement?

Please upload the support documents ( if applicable)

I understand the information below

All of the information collected in this form is shall be used and referred for purposes of knowing, understanding, and validating the information in relation to the complaint for which the applicant is applying for purposes of complaint or appeal and if successfully resolve, for information keeping and the records with the CEO of Academy of Workplace Learning.

Academy of Workplace Learning shall treat all personal information with the utmost confidentiality in line with the standards of privacy protection.

We aim to respond to and resolve your complaint as quickly as possible. Where required, we’ll inform you of the final outcome of your complaint in accordance with the maximum 21 calendar days timeframes for the standard complaint, commencing from receipt of your complaint. A response and/or outcome to a complaint may be provided verbally or in writing.

Note that in certain circumstances, such as matters that are particularly complex, these timeframes do not apply.

Signature

Date

Date Reservation For Contacting

Complaint or Appeal Form

SECTION A : Personal Details

SECTION B : Course/Unit Details

SECTION C : Complaint Declaration

Section D : Complaint Details