New Client Intake Form

At Faith & Fido Grooming, we value our client's pet(s) and make every attempt to ensure your pet's grooming experience is as safe and enjoyable as possible. Please do not hesitate to contact us if you have any questions!

Thank you very much!

If you have multiple pets you will get the option to add more and complete details on them below.

Accidents are rare but they do occur. We are handling sharp tools around moving, feeling creatures. We employ extra caution and care in all cases, however, cuts, nicks, scratches, quicking of nails, and other issues are conceivable. The safety and comfort of your pet/s is our first priority. In the unlikely event that an accident occurs, you will be alerted.

If we believe the situation is critical and the owner/additional contacts are unavailable in the event of a medical emergency while in our care, this release grants us full authority to seek medical attention from the nearest vet clinic at the owners expense. If the owner is available, arrangements will be made to meet at the vet or for the animal(s) to be picked up by the owner to take themselves.

You recognize that new grooming products will be used on your dog, to include but not limited to, shampoos, conditioners, de-matting sprays, etc. If your dog has had any type of allergic reaction to products in the past, you have expressed these matters with me above. If your dog does have sensitive skin or allergies, I will always advise to use a hypoallergenic shampoo. It is your responsibility to disclose previous or current skin allergies or irritations. 

It is strongly advised that all pets be up to date on vaccinations (distemper/parvo, bordetella, rabies) in order to get grooming services. 

If at any time Faith & Fido LLC is required to have record of vaccinations, client confirms they will be able to provide that proof.

You may also upload proof you have here now.

We make every effort to be a flea-free environment. As a preventive measure we use exterminator grade spray indoors and outdoors, that are also safe for dogs to be around,  bi monthly and after fleas have been brought in on dogs. 

If your pet has fleas, they will receive a flea bath.You will be charged an extra fee depending on size of dog. The fee helps cover cost of flea products used and post-cleaning required to sanitize the facility for other clients.

If your pet is too agitated or becomes unsafe to groom, we reserve the right to refuse any additional service before, during, or after grooming, and the client will be charged a grooming fee for what was done up until that point. If the groom was completed an additional charge may be added to the final total to reflect the extra time and precaution required to get done. (Up to +$35 an hour)

We don't muzzle unless your pet specifically requires it. Other techniques of calming your pet are explored first, and muzzling is only used as a last resort.

Other restraints used are basic grooming tools, such as the groomer's helper, groom loop, and padded belly strap. Any of these items can be shown to the owner on request, and are only used the length of time necessary to help the groom be completed.

Muzzling or coning your pet is harmless, and it protects both the pet and the groomer should the animal be scared or have behavioral issues. Muzzling a scared animal can sometimes even calm it down, allowing the grooming process to continue.

Payment is due at pickup. If you are unable to pick up and an alternate is coming, please pay in advance or ensure they have the ability to pay the fee in full. We accept credit, debit, check, cash, zelle, and cashapp.

While we have a payment link option as well, use of this service will cost an additional $5 due to extra fees incurred to the business.

Tipping groom service:

Tips are never expected but always appreciated.  If paying by card, you may add a tip prior to tapping/inserting card into reader.

If paying via link and wish to digitally tip, you will need to notify F&F of this upon paylink request with the exact tip amount prior to the link being created. It cannot be added by the client at time of payment.

F & F is a gentle, compassionate salon. We do not rush grooms or push the dog beyond their threshold. 

The first groom is usually longer than future grooms, so that we can get familiar with each other and the pet can sniff the yard and room, sit with me on the floor, and gain some trust and confidence.

We give a time quote. If it seems it will take a bit longer than quoted, we can either pause and finish the groom in a day or two, or just call the groom done till the next visit. The groomer will update you if there is some difficulty.

If the dog is only stuggling with one or two parts of the groom, like nail trims, or brushing, or the sound of the clipper, we recommend scheduling the dog for a mid-point touch up session, brush out, or nail trim so that we can do some desensitization exercises to help your pet become more comfortable with what they are struggling with.

We take pride in the care we give our clients. We will not push to complete a groom when the dog is beyond stressed and doing so would become dangerous for pet and groomer. It's better to pause and return in a few days, wait till the next groom or mid-appointment point for a touch up session, mutually agree between pet parent and groomer that the aspect that sets the pet off will not be performed during a groom session here and that possibly vet/medicated assistance will be sought, or to admit that F&F is just not a good fit.

Faith & Fido has video survellience to keep us aware of your arrival. 

We cannot accept arrivals earlier than 5 minutes to their appointment without prior notice and approval. As the business is in my home, I am taking care of other things or prior appointments and have extremely limited space to hold extra pets. 

Early arrivals that are approved will generally not be started before their appointment time. Please do not expect them to be ready an hour early if they arrive an hour early. They will be walked and provided water and a comfortable spot, and we will start on them as soon as it is their time, so that we may finish other tasks and appointments ahead of them.

Please do not arrive before recieving word from us. We send a heads up to let the pet parent know a time frame for completion. Early arrival stresses the groomer, and will stop or delay the groom being completed. If you want to stay and wait outside, please make the groomer aware of this fact first.

In the same vein, a late pick up is also an inconvenience. Please let me know if you will be delayed in picking up prior to the appointment for approval to ensure we have a waiting place for your dog. This may incur a day board fee of $15 per pet.

 

You will receive a courtesy appointment reminder 1 to 3 days before your appointment. Failure to confirm is equal to cancelation and your appointment may be given to another client. 

Our policy is typical to any groom salon / service business - In the event a client cancels with less than 48 hour notice, regardless if the appointment was made weeks or 2 hours in advance, Faith & Fido will require a $20 (or 30% if a bath and tidy service) cancellation fee per pet booked, with an exception on Saturdays which is discussed below. You may have the option to avoid the cancellation fee by rescheduling. 

If a client no call no shows or cancels (NCNS) 2 times, you will need to pay a $25 non-refundable fee to get back on the schedule. The NCNS fee does not count as a booking fee and will not be applied to the next appointment, should you make a new appointment. In the event NCNS happens more than 3 times, we will no longer be able to book you. 

Saturday bookings are HIGH DEMAND days. If you are a Saturday booking, sufficient notice is IMPERATIVE.

Due to this, the first last minute cancellation on Saturdays will incur a 50% charge of the total groom fee; the second last minute cancellation on Saturdays will incur a 100% charge of the total groom fee, and you will be removed from Saturday as a service day option.

You have several options to pay:

1. A link will be sent to you via email or text message to pay with card (the link incurs a $5 convenience charge)
2. Zelle
3. Cashapp 

As a small business, not to mention a specialty service serving one at time, each cancellation greatly impacts us and is a loss of income, making it more difficult for us to care for our family's financial needs. 

As difficult as it is for us to need to charge these fees, we hope it encourages our clients to be mindful and notify us as soon as possible when they realize they cannot bring their pet in. 

What happens if the groomer cancels on you?

Should the groomer cancel on you, a reschedule will be made as soon as possible.  This has been a rare occurrence but has happened a few times! Emergencies occur, and humans get sick. We will make every effort to not cancel but should it happen and a reschedule is needed, and we are unable to accomodate within 7 days,  we may offer a small discount or an upgraded service for the inconvenience.

Your satisfaction is extremely important to us. If you are dissatisfied with your groom for any reason, please contact us within 48 hours and we will organize a time for you to return for a free adjustment at the next available time within 7 days of the original groom.

A copy of this form will be sent to you via email for your records.

I have reviewed this Service Contract and understand the contents within.

I affirm that I am the rightful legal owner/guardian of the dog(s) for which services are being rendered.

I authorize this contract to be valid approval for grooming services.

This agreement is valid for all pets listed here (and in the case of additional pets, any additional pet forms I am submitting.)

I understand that pricing is subject to change, especially if coming in at greater than 10 weeks. 

I understand that if I cancel 48 hours or less from my appointment time, I will be required to pay $25 per pet booked.

I have read and agreed to the above Terms of Services and Policies.